James Futhey

Product Design Consultant / UX Researcher

Seattle, Washington

10 years experience working in the tech industry (Design, Program Management, Engineering, Research, Data science). In that time, I've helped teams of all sizes get the most out of their products, from Startups, to Government organizations, to Enterprises & Large businesses. Experience building Design teams, working in Product management, and performing Research. I've designed products, shipped code, and created measurable value at dozens of companies.

Work Experience

  • UpTop

    UX Researcher / Data Analyst|Aug, 2017Current

    Web Analytics, Conversion Rate Optimization, Data analysis, Usability Research, and design for Enterprise and local clients.

    • Performed Conversion-rate Optimization & related design for a $4bn+ National brand
    • Redesigned & Performance Tuned a checkout experience used by millions of unique customers
    • Audited and created audience / segment / keyword targeting recommendations for a $30m annual Google Adwords spend
    • Worked closely with a team to launch an online-first retail product to 3,200+ retail stores (Customer purchasing pattern research & Market segmentation analysis).
  • Umi Kitchen

    Senior UX Designer|Dec, 2016Jul, 2017

    Led design & development of the hybrid mobile & web app for Umi Kitchen 2.0, as we transitioned the product to a home cook support & marketing tool. I conducted user research to inform the design process, redesigned the end-to-end experience for customers & cooks, and built the Umi Kitchen web app.

    • End-to-end Design & Development of Hybrid Mobile App for ordering meals
    • User & Customer Research
    • Business Model refinement
  • Appuri

    Product Design Lead|Jul, 2016Apr, 2017

    Headed-up design at Appuri, a platform that aspires to make data science and machine learning accessible to everyone.

    • Designed a product for analysts to implement and manage Machine Learning projects
    • Led design & implementation for dozens of new features
    • Created a Product Marketing Strategy & Website
  • BitTitan

    User Experience Program Manager|Sep, 2014Aug, 2016

    Responsible for User Experience across all Products in the BitTitan portfolio, and the establishment of a sustainable design practice in a growing company.

    • Established a Usability Research Program
    • grew with a 20-person company from <$1m in revenue to $10m & 200 global employees
    • Led design of MSPComplete
    • Built a seven-person design team
  • Gumshoe.io

    Cofounder|Jan, 2017Sep, 2017

    Cofounded an analytics product which quickly morphed into a tag manager / app store with elements similar to Segment.com.

    • Design Crew

      Co-Founder|Mar, 2016Dec, 2016

      Design Crew is an On-demand Graphic Design team, delivering bite-sized design services in as little as 24- hours (think Uber for Design). We bring you an army of managed production designers, inside a collaboration platform that makes design simple & affordable. You're going to love working with us!

      • US Army

        Cryptologic Linguist and Intelligence Analyst|20052011

        Over 3 years military leadership experience, Responsible for supervising and training junior soldiers, as well as coordinating physical and human assets to assure the success of complex missions. Experienced at providing complex multi-discipline intelligence analysis.

        • Deployed to Kandahar Province as a leader in 2009, working as a forward-deployed intelligence analyst & language specialist.

      Education

      • Seattle Central College

        Design - 2013 - 2014|20132014

        Activities and Societies: Design, Engineering, UX Research Internship

      • Western Governors University

        Bachelor's degree - Information Technology|20102012

      Skills

        • Usability Research
        • UX Design
        • Wireframes
        • Sketch
        • E-commerce
        • Javascript
        • Analytics
        • Single-page App Development
        • Design Thinking
        • User-centered Design
        • Management
        • Prototyping
        • Strategy
        • Invision
        • Marvel
        • HTML/CSS
        • Bootstrap
        • Ember.js
        • React