John Bergoon

Mobile, Alabama Area

Experienced network and voice engineer with 14 years experience in the enterprise and service provider space. Proven successful experience in project management, network design and implementation. Designed, deployed and maintained multiple Broadworks voice platforms and ancillary enviroments supporting those platforms.

Work Experience

  • C Spire

    Manager, Voice Engineering and OperationsMar, 2018Current

    Plan, organize and direct the design, implementation and management of a large scale voice and data networks and Wireless IMS Core

    • Coordinate the maintenance, incident, change and release management activities throughout the enterprise network.
    • Provide management reporting related to the support of voice and data networks
    • Review, analyze and recommend system features and solutions.
    • Budget planning and tracking for the Network Operations Team.
    • Communicate to senior management on incident and problem management and project status
    • Participate in cross functional project planning as needed
    • Develop and implement initiatives and strategies for areas supported. Ensure strategies, objectives, and initiatives are in line with the overall corporate initiatives, strategies, and goals.
  • C Spire

    Senior Network Operations Engineer|Feb, 2014Mar, 2018

    Lead voice engineer responsible for implementation and maintenance of VoIP products on Broadsoft Broadworks, ACME Session Border Controllers, Metaswitch Perimeta Session Border Controllers, ​and MetaSwitch Gateways.

    • Maintain server and network infrastructure and implement new infrastructure in relation to Broadsoft Broadworks using RHEL and CentOS systems, Network Infrastructure using Juniper and Cisco equipment and virtualization on VMWare.
    • Tasked with bringing the VoIP Infrastructure to the next level by redesigning and implementing all aspects including underlying host hardware, VM environment, network topology and SBC deployment.
    • Deployed UMS/USS into existing Broadsoft Broadworks environment to launch a the first fully UC play into our market.
    • Deployed Leonid Systems Loki for provisioning and tier 1 troubleshooting
    • Implement and maintain consistent configuration management and backup program.
    • Implement and maintain pro active network and server monitoring for live on-demand outlook of current network health.
    • Perform and validate hardware testing for internal core environment as well as customer premise equipment.
    • Perform proof of concept and technical due diligence for new product opportunities in cooperation with product development team.
  • Callis Communications

    IP Engineer I|Nov, 2011Mar, 2014

    Responsible for maintenance and implementation of IP network monitoring, growth augmentation and configuration backups. Facilitating and monitoring network security and redundancy.

    • Performing proof of concept testing and validation of the network design in the lab/field as needed.
    • Evaluate and implement L2/L3 IF test plans, tunneling, QOS and acceptance criteria for all network designs.
    • Responsible for implementation and maintenance of VoIP products on Broadsoft M6, Asterisk, ACME Session Boarder Controllers and MetaSwitch Gateways.
    • Maintain existing server and network infrastructure and implement new infrastructure in relation to Broadsoft Broadworks/M6, RHEL systems, Sun Systems Network Infrastructure using Juniper and Cisco equipment and virtualization on VMWare.
  • Global Tel*Link

    Senior NOC Administrator|Mar, 2011Nov, 2011

    Responsible for monitoring operations and overall performance of business critical systems.

    • JB Consulting

      Consultant|Apr, 2009Nov, 2011

      Information Technolgy Consulting for small to medium size businesses.

      • Server Corps

        Data Center Operations Manager|Jun, 2009Feb, 2011

        Was responsible for ensuring customer support and the efficient operation of the data center. Under minimal supervision managed Data Center help desk staff, planned and administered acquisition/installation of hardware equipment, software, and maintenance agreements. Was responsible for producing accurate reports regarding help desk performance, data center performance and operations and other reports as requested and on a periodic basis. Worked in conjunction with technical colleagues to rectify errors, assess data center operational needs and develop plans and procedures for solutions to make data center processes more efficient. Ensured proper backup and recovery procedures are in place for the data center.

        • BerryScoop

          Founder/Editor|Jun, 2009Jan, 2011

          Co Founder and Editor of the wireless news site Handled website design, and hosting

          • Hargrove & Associates, Inc.

            Mechanical Designer I|Jan, 2007Dec, 2009

            Generally responsible for performing all aspects for complete designs of mechanical/piping assignments using theoretical knowledge and practical design methods. Designs components or portions of systems, and modifies existing designs to develop or improve them. Uses computer-aided design equipment and/or graphic tools: Gathers information, makes studies, performs calculations, and prepares original rough layouts and sketches to present design proposal: Coordinates design criteria with engineering, tooling, material, and planning group in accordance with contractual specifications.

            • Solely responsible for 3d Laser Scanning surveys using Leica laser scanning equipment, processing scanned data and producing usable as built models for 3d design.
          • Hargrove & Associates, Inc.

            Network/Desktop Support Analyst|Jan, 2007Jan, 2008

            Provided day-to-day consultation, training, instruction, trouble-shooting, problem-solving to computer users for hardware, software, network and related computer systems and peripheral devices. Also ensured the effective operation of all systems; installs and configures systems; recommends hardware and software acquisitions and upgrades.

            • Rockport Monument Company

              Operations Supervisor|Dec, 2004Jan, 2007

              Designed and deployed a networked environment​ for office and manufacturing facilities.


              • Texas A&M University-Corpus Christi

                Computer Science|20052007

              • University of South Alabama

                Computer Science|20022004