Albert Gray

Instructional Technologist / Designer
Columbus, OH
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albertegray.com
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albertegray@gmail.com
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347-948-2080
A multifaceted, highly adaptable team member with 6+ years experience in higher education at the intersection of technology, multimedia, and Art practices. I'm a wearer of many hats who jumps at the opportunity to learn new skills and seeks to empower colleagues, customers, and subordinates to unlock creativity through meaningful collaboration.
A
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Work Experience

Columbus College of Art & Design

Help Desk Operator
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Aug, 2018 - Current

Tier 1 and Tier 2 technical support to staff, faculty, and students as well as coordinate operations of the Digital Print Lab.

Help Desk

  • Technical support for e-mail, network connectivity, peripherals, LMS, and A/V systems.
  • MS Office and GSuite support
  • Ticket creation and escalation
  • Digication ePortfolio support

Print Lab

  • Provided orientation training sessions for the Digital Print Lab
  • Monitored quality and procedure for large scale print orders
  • Interviewed, hired, trained, and monitored a cadre of 6-9 student workers as well as managed their work schedules

Special Projects

  • Partnered with staff and faculty to form a committee to develop robust, scheduled communications regarding the school's eventual implementation of Google services
  • Created interactive media tutorials using Iorad
  • Installed and updated A/V systems in classrooms across campus
  • Collaborated with IT staff to create a public-facing Knowledge Base housed in Confluence
  • Collaborated with and trained faculty to use a QR code generator for implementing multimedia elements into a class exhibition

Columbus College of Art & Design

Continuing Education Instructor
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Jan, 2020 - Mar, 2020

Developed curriculum for intermediate level painting class.

  • Developed and implemented lesson plans
  • Researched a variety of topics and artists relevant to each week's assignment
  • Tracked individual student progress and held in class critiques
  • Counseled students regarding progress and deficiencies

Columbus State Community College

Help Desk Technician
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Mar, 2017 - Aug, 2018

Provided phone and email support to staff, faculty, and students for a range of technical issues.

  • MS Office product support
  • Adobe CC product support
  • Ticket creation and escalation using ServicePro
  • VoIP support
  • Imaging Windows machines
  • Remote desktop assistance using SCCM
  • Remote support for virtual machines using VMware Horizon client
  • Printer troubleshooting using Print Management
  • LMS assistance (Blackboard)

Columbus State Community College

Multimedia Technician
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Nov, 2015 - Mar, 2017

Responsible for the creation, coordination, and upkeep of digital media content for the CSCC Library.

  • A/V system maintenance and installation
  • Portable sound systems
  • Digital projection systems
  • Studio lighting
  • Digital photography
  • Adobe CC
  • Interviewing and hiring student workers
  • Training student workers
  • MS Office
  • Phone support
  • Events calendar management
  • Large scale printing
  • Digital asset management

Projects

  • Functioned as the project lead of an exhibition in the school's library. I designed, assembled, and installed graphics, audio/video, and augmented reality assets for a multimedia installation about Chinese calligraphy.

Peggy R. McConnell Arts Center

Art Instructor
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Mar, 2016 - Jun, 2016

Designed and presented lessons for an intermediate level drawing course.

  • Developed digital presentations of art and artists relevant to each weeks assignment
  • Actively encouraged students to develop a visual vocabulary about their work and others
  • Moderated critiques

400 West Rich

Administrative Assistant
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May, 2015 - Nov, 2015
  • Graphic design
  • Promotional material distribution
  • Event coordination
  • A/V systems installation and troubleshooting
  • Art handling and installation
  • Vinyl graphics
  • Painting

McGraw-Hill

Audiobook Proofreader, Editor
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Oct, 2014 - Apr, 2015

I performed QA reviews of audiobooks, matching to corresponding PDFs. Contract position.

  • Quality assurance
  • Syntax research
  • MS Office
  • Adobe Acrobat
  • Incident log maintenance

Creative Graphics Columbus, OH

Print Operator
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Aug, 2014 - Mar, 2015
  • Programmed and calibrated automatic silkscreen printing presses
  • Printing large volumes of garments
  • Supply inventory
  • Adobe Photoshop and Illustrator

Graphic Stitch Inc

Print Operator
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Sep, 2013 - Aug, 2014
  • Programmed and calibrated automatic silkscreen printing presses
  • Printing large volumes of garments
  • Supply inventory
  • Adobe Photoshop and Illustrator
  • CorelDraw
  • Project coordination

Ernest Neuman Studios

Material Handler
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Aug, 2012 - Jul, 2013

I gathered and delivered materials for a variety of historic restoration projects around New York City.

  • Company vehicle operation
  • Material research
  • Calendar management
  • Effective route planning, logistics

Jeffrey Gibson

Artist Assistant
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May, 2012 - Aug, 2012

I worked with a professional artist in the assembly and installation of artwork. The position was contract for 3 months.

  • Assembly and handling of Art objects
  • Digitally altered images using Adobe Photoshop
  • Digtial audio production using Adobe Audition
  • Digital asset management
  • Large scale monoprint installation

ServiceNet

Coordinator / Counselor
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Mar, 2010 - Mar, 2012

Oversaw a staff of 6 and ensured the logistical planning of routes and best practices for our drivers and dispatchers.

  • 2-way radio communication with dispatchers and drivers
  • Transporting clients to a variety of engagements and activities
  • Optimized scheduling and route planning for all trips
  • Utilized RouteMatch dispatching software and trained staff on its appropriate usage
  • Manage timekeeping and staff schedules
  • Prepared and submitted performance reports
  • Generated reports for department spending
  • MS Office
  • HIPAA Compliant

Alden Galleries, Inc.

Graphic Designer
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Nov, 2009 - Mar, 2010

A range of graphic design work, product assembly, and website management.

  • Adobe Photoshop
  • DSLR camera operation
  • Company website management, HTML
  • Heat press machine
  • Digital asset management
  • MS Office

Internet Archive

Digital Archivist
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Mar, 2008 - Nov, 2009

Daily operation of scanner scribe machine to produce clear and accurate digital image captures of a variety of printed material.

  • DSLR camera calibration
  • Image editing using Republisher
  • Artifact handling
  • Digital asset management

Montserrat College of Art

Administrative Assistant
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Sep, 2005 - Dec, 2007

Performed a variety of clerical and logistical tasks as they were assigned by the Director of Continuing Education.

  • Coordination of classroom setups
  • Faculty assistance
  • Calendar management
  • Phone support
  • Social media
  • Graphic design

Education

Montserrat College of Art

Bachelor of Fine Arts - BFA, Printmaking
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2002 - 2007

Certifications

HDI Desktop Support Technician

Nov, 2017

Columbus State Community College

Technical Skills

  • Adobe Acrobat
  • Adobe Audition
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Audacity
  • Blackboard
  • MacOS
  • Windows
  • SCCM
  • MS Office
  • GSuite
  • Moodle
  • Iorad
  • Beaconstac
  • Wordpress
  • HTML
  • Mailchimp
  • Confluence
  • Asana
  • Digication
  • PowerCampus
  • A/V
  • Digital Photography
  • Digital Video