Albert Gray

Instructional Technologist / Designer
Columbus, OH

A multifaceted, highly adaptable team member with 6+ years experience in higher education at the intersection of technology, multimedia, and Art practices. I'm a wearer of many hats who jumps at the opportunity to learn new skills and seeks to empower colleagues, customers, and subordinates to unlock creativity through meaningful collaboration.

Work Experience

Columbus College of Art & Design

Help Desk Operator

Aug, 2018 - Current

Tier 1 and Tier 2 technical support to staff, faculty, and students as well as coordinate operations of the Digital Print Lab.

Help Desk

  • Technical support for e-mail, network connectivity, peripherals, LMS, and A/V systems.
  • MS Office and GSuite support
  • Ticket creation and escalation
  • Digication ePortfolio support

Print Lab

  • Provided orientation training sessions for the Digital Print Lab
  • Monitored quality and procedure for large scale print orders
  • Interviewed, hired, trained, and monitored a cadre of 6-9 student workers as well as managed their work schedules

Special Projects

  • Partnered with staff and faculty to form a committee to develop robust, scheduled communications regarding the school's eventual implementation of Google services
  • Created interactive media tutorials using Iorad
  • Installed and updated A/V systems in classrooms across campus
  • Collaborated with IT staff to create a public-facing Knowledge Base housed in Confluence
  • Collaborated with and trained faculty to use a QR code generator for implementing multimedia elements into a class exhibition

Columbus College of Art & Design

Continuing Education Instructor

Jan, 2020 - Mar, 2020

Developed curriculum for intermediate level painting class.

  • Developed and implemented lesson plans
  • Researched a variety of topics and artists relevant to each week's assignment
  • Tracked individual student progress and held in class critiques
  • Counseled students regarding progress and deficiencies

Columbus State Community College

Help Desk Technician

Mar, 2017 - Aug, 2018

Provided phone and email support to staff, faculty, and students for a range of technical issues.

  • MS Office product support
  • Adobe CC product support
  • Ticket creation and escalation using ServicePro
  • VoIP support
  • Imaging Windows machines
  • Remote desktop assistance using SCCM
  • Remote support for virtual machines using VMware Horizon client
  • Printer troubleshooting using Print Management
  • LMS assistance (Blackboard)

Columbus State Community College

Multimedia Technician

Nov, 2015 - Mar, 2017

Responsible for the creation, coordination, and upkeep of digital media content for the CSCC Library.

  • A/V system maintenance and installation
  • Portable sound systems
  • Digital projection systems
  • Studio lighting
  • Digital photography
  • Adobe CC
  • Interviewing and hiring student workers
  • Training student workers
  • MS Office
  • Phone support
  • Events calendar management
  • Large scale printing
  • Digital asset management


  • Functioned as the project lead of an exhibition in the school's library. I designed, assembled, and installed graphics, audio/video, and augmented reality assets for a multimedia installation about Chinese calligraphy.

Peggy R. McConnell Arts Center

Art Instructor

Mar, 2016 - Jun, 2016

Designed and presented lessons for an intermediate level drawing course.

  • Developed digital presentations of art and artists relevant to each weeks assignment
  • Actively encouraged students to develop a visual vocabulary about their work and others
  • Moderated critiques

400 West Rich

Administrative Assistant

May, 2015 - Nov, 2015
  • Graphic design
  • Promotional material distribution
  • Event coordination
  • A/V systems installation and troubleshooting
  • Art handling and installation
  • Vinyl graphics
  • Painting


Audiobook Proofreader, Editor

Oct, 2014 - Apr, 2015

I performed QA reviews of audiobooks, matching to corresponding PDFs. Contract position.

  • Quality assurance
  • Syntax research
  • MS Office
  • Adobe Acrobat
  • Incident log maintenance

Creative Graphics Columbus, OH

Print Operator

Aug, 2014 - Mar, 2015
  • Programmed and calibrated automatic silkscreen printing presses
  • Printing large volumes of garments
  • Supply inventory
  • Adobe Photoshop and Illustrator

Graphic Stitch Inc

Print Operator

Sep, 2013 - Aug, 2014
  • Programmed and calibrated automatic silkscreen printing presses
  • Printing large volumes of garments
  • Supply inventory
  • Adobe Photoshop and Illustrator
  • CorelDraw
  • Project coordination

Ernest Neuman Studios

Material Handler

Aug, 2012 - Jul, 2013

I gathered and delivered materials for a variety of historic restoration projects around New York City.

  • Company vehicle operation
  • Material research
  • Calendar management
  • Effective route planning, logistics

Jeffrey Gibson

Artist Assistant

May, 2012 - Aug, 2012

I worked with a professional artist in the assembly and installation of artwork. The position was contract for 3 months.

  • Assembly and handling of Art objects
  • Digitally altered images using Adobe Photoshop
  • Digtial audio production using Adobe Audition
  • Digital asset management
  • Large scale monoprint installation


Coordinator / Counselor

Mar, 2010 - Mar, 2012

Oversaw a staff of 6 and ensured the logistical planning of routes and best practices for our drivers and dispatchers.

  • 2-way radio communication with dispatchers and drivers
  • Transporting clients to a variety of engagements and activities
  • Optimized scheduling and route planning for all trips
  • Utilized RouteMatch dispatching software and trained staff on its appropriate usage
  • Manage timekeeping and staff schedules
  • Prepared and submitted performance reports
  • Generated reports for department spending
  • MS Office
  • HIPAA Compliant

Alden Galleries, Inc.

Graphic Designer

Nov, 2009 - Mar, 2010

A range of graphic design work, product assembly, and website management.

  • Adobe Photoshop
  • DSLR camera operation
  • Company website management, HTML
  • Heat press machine
  • Digital asset management
  • MS Office

Internet Archive

Digital Archivist

Mar, 2008 - Nov, 2009

Daily operation of scanner scribe machine to produce clear and accurate digital image captures of a variety of printed material.

  • DSLR camera calibration
  • Image editing using Republisher
  • Artifact handling
  • Digital asset management

Montserrat College of Art

Administrative Assistant

Sep, 2005 - Dec, 2007

Performed a variety of clerical and logistical tasks as they were assigned by the Director of Continuing Education.

  • Coordination of classroom setups
  • Faculty assistance
  • Calendar management
  • Phone support
  • Social media
  • Graphic design


Montserrat College of Art

Bachelor of Fine Arts - BFA, Printmaking

2002 - 2007


HDI Desktop Support Technician

Nov, 2017

Columbus State Community College

Technical Skills

  • Adobe Acrobat
  • Adobe Audition
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Audacity
  • Blackboard
  • MacOS
  • Windows
  • SCCM
  • MS Office
  • GSuite
  • Moodle
  • Iorad
  • Beaconstac
  • Wordpress
  • HTML
  • Mailchimp
  • Confluence
  • Asana
  • Digication
  • PowerCampus
  • A/V
  • Digital Photography
  • Digital Video