Joseph Russell Dacara

Professional Summary
Biñan City Laguna
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linkedin.com/in/russell-dacara
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russel.dacara@gmail.com
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+63 917 348 1827
Digitally savvy with working experience in Telco. Industry for Enterprise Account Management was also under Stores Operation as Service Specialist and in Quality Operation for over four years, which involves general knowledge in mobile and broadband retailing, account verification, product testing, inventory control and assessing inquiries as one of the front liners in a fast paced environment.
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Work Experience

Asticom Technology Inc.

Virtual Account Manager
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Oct, 2018 - Current

Enterprise Account Management under RMG Cluster providing assistance to Industries AGC and RMG1. For completion of various Service requests and Account application

Quaerito Qualitas Inc.

Quality and Operation Associate
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Feb, 2017 - Jun, 2018
  • Process new accounts verification to line activation with an average of 8-15 postpaid application a day with the given service level of agreement.
  • Maintaining completeness of submitted applications as Q.A. Passing Rate of 95% by through validation and timely submission of reports to avoid audit findings.
  • Receives and Execute 15-25 modification request from front liners such as Change plan, Transfer of Account Ownership, Loyalty tagging etc.
  • Responding to email concern raised by other support group to address customers complaint or dispute.

Service Specialist
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Jul, 2014 - Dec, 2016
  • Provides assistance to an average of 25-40 Customers a day in mall based Globe Own Store.
  • Assess customer's billing complaints, disputes by checking validity of charges by probing and cross reference.
  • Testing gadgets and new phone features, function from different Mobile Platform to gain product knowledge.
  • Escalating unresolved complaints as remedy ticket to other Support Groups for close monitoring.

Inventory Custodian
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Jan, 2014 - Jun, 2016
  • Receiving shipment and release of stocks or transfer to other stores or warehouse as directed.
  • Administers policy and procedures related to store's inventory management.
  • Organize and compile reports in order to obtain stock accuracy and minimize discrepancy and avoid variance.

Education

STI College Santa Rosa

Bachelor of Science in Information Technology
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Jun, 2009 - May, 2013

Projects

ACHIEVEMENTS

Service Specialist
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Aug, 2015

Recognition for exemplary contribution in attaining an outstanding passing rate with an average of 98.90% for Customer line wait and Transaction time.

Awarded as Most improved Service Specialist and Best in Customer line wait and Transaction served.

TRAINING AND SEMINAR

Jun, 2016

UP YOUR SERVICE - LGWS.

Jan, 2014 - Mar, 2014

Retail Training Globe Stores 101

Skills

  • Familiarity in System/Webtool such as CRM, ICCBS, ICS, GEMA, POS and BMC Remedy
  • Adequate in MS Office and Google Applications
  • Knowledge of Account Management, Administrative and Clerical Procedures
  • Good level of Computer Literacy, Windows Formatting, Troubleshooting and Maintenance
  • Troubleshooting knowledge in different mobile platform and Modem Configuration
  • Familiarity in Customer Service Practices and Principles
  • Good Communication Skills and Active Listening
  • Result Driven, Assertive and a Problem Solver.
  • Can Work Independently and also in a Team-Based Environment