Randy Ellis

Design Leadership
Chicago, Illinois
linkedin.com/in/iamrandyellis
randyellis@fastmail.com
(872) 400-1782
Resolved complex design challenges by leading cross-functional teams of designers, developers, and stakeholders, resulting in 20% faster project completion and a 15% reduction in design errors.

Professional Experience

Head of Design & Evangelism

Nagarro

Apr 2022 - Oct 2022
  • Orchestrated the IT firm's design evangelism strategy roadmap, aligning with the firm’s vision and goals; grew brand recognition by 50% and generated 100+ leads via design events and webinars.
  • Represented the company's brand at international design conferences, organizing and leading workshops on design thinking that inspired 150+ attendees from diverse backgrounds.
  • Produced and disseminated 15+ leadership articles on industry trends and design best practices to 10k+ subscribers; drove a 40% improvement in website traffic and a 25% boost in lead generation.
  • Facilitated 1:1 coaching sessions with 15+ junior designers to enhance user-centered design skills, resulting in a 100% positive impact from team members and a 40% increase in junior designer retention rate.

Director of DesignOps

Feb 2020 - Mar 2022
  • Guided a design ops strategy that streamlined design processes and collaboration across teams, dropping design cycle time by 35% and growing design quality by 40%.
  • Collaborated with product and engineering teams to establish design and development roadmap; ensured continuous feedback and alignment between design and development phases, reduced design and development time by 30%.
  • Defined weekly design reviews with cross-functional teams and provided in-depth feedback on design quality and adherence to design principles, with product usability up by 23% and customer satisfaction by 38%.

Associate Director of UX/Product Design

  • Authored and managed UX design documentation, including wireframes, prototypes, interaction models, and design guidelines.
  • Conducted user research through surveys, heat maps, and A/B testing, improving user engagement by 50% and a drop in bounce rates by 25% with the innovation lab products.
  • Guided product launch for an AI anomaly payroll detection system for the internal accounting team that improved the detection of errors by 60%. Leading to B2B white-label solutions for resale opportunities.
  • Supervised a team of junior designers/developers to launch an analytics-focused career-tracking mobile app for the platform audience. Improving customer success of job placement by 35%.
  • Introduced the latest trends and best practices in UX design, technology, and industry standards to drive product strategy, innovation and enhance the user experience.

Lead Product Designer

Jul 2018 - Sep 2019
  • Prepared UX deliverables, such as wireframes, prototypes, user flows, and interactive mockups that communicated design concepts and interactions to clients and team members.
  • Managed creative direction and mentorship to junior UX designers, creating exceptional user experiences and fostering professional growth.
  • Planned collaboration with visual designers to align UI design with overall UX strategy, usability standards, accessibility guidelines, and brand requirements, growing website engagement by 25%.

User Experience Strategist

Mar 2016 - Jun 2018
  • Initiated a comprehensive UX strategy by drawing website traffic by 45% and reducing bounce rate by 20%; aligned design changes with customer feedback from 20+ user research sessions.
  • Designed and executed mobile app usability testing using metrics, including task completion rate and user satisfaction rating; identified and resolved 50+ usability issues and increased user retention by 15%.
  • Analyzed user behavior data and feedback via heatmaps, surveys, and interviews; used insights to optimize seven essential user journeys, lowering drop-off rates by 25%.

Teaching Experience

ThriveDX

General Assembly

Volunteering

Amicus Curiae

  • Served as a ‘friend of the court,’ providing expert opinions of design procedures and best practices when onboarding a new client. This case involves whether applying a public accommodation law to compel an artist to speak or stay silent violates the free speech clause of the First Amendment.
  • Authored a 700-word leadership perspective for managing teams and outcomes.

Judge

Oct 2021 - Current
  • Evaluated and rated thousands of creative submissions from across the globe.

Education

BA, Advertising & Design

International Academy of Design & Technology

BA, Business

Skills

  • Public Speaking
  • User Research
  • User Experience
  • UX Strategy
  • Team Development
  • Case Studies
  • Design Thinking
  • Usability Testing
  • Design Systems
  • Coaching & Mentoring
  • Design Leadership

Tools

  • Adobe XD
  • Figma/FigJam
  • Maze
  • Lingo
  • Optimal Workshop
  • Sketch
  • InVision
  • Adobe Creative Cloud
  • HotJar
  • LookBack