CHRYSOULA ZACHOPOULOU

Responsible for SaaS project implementation and validation for customers in the global Pharma industry. Certified TraceLink Implementation Project Manager and CSV trained professional.

Customer Success Manager responsible for SaaS project implementations.

• Implement, run and manage successful customer project deployments.Implement, run and manage successful customer project deployments
• Develop and maintain client relationships throughout project lifecycle
• Work with customers to ensure product adoption and success achievement
• Lead pilot implementations and work with the Sales team to analyse pilot results
• Analyse customer feedback, translate it into business terms, and map business requirements to appropriate solutions through JIRA
• Leverage momencio features to provide relevant client adoption
• Provide status reporting to customers and management
• Plan and deliver account and product updates and reviews, in collaboration with Sales team
• Communicate and collaborate efficiently and effectively at all levels of the organization
• Experience in supporting onsite on client global events, for technical requests
• Demonstrate consulting and technical support for Tier 1 support service, able to troubleshoot and execute minor technical requests
• Self-starter able to work independently and with minimal direction, even from a home office
• Experience in using remote business communications and collaboration tools and conducting virtual meetings
• Ability to understand and translate technical requirements from customer and internal technical teams
• Responsible for creating documentation on all product levels (support guides, onboarding presentations etc)

Project Manager responsible for customers in the Pharma, Construction, Entertainment, Asset & Capital Management and Insurance industry.

• Manage the deployment of the company's products and services involving departmental or cross-functional teams focused on the delivery of new or existing products
• Maintain consistent and effective proactive communication with the assigned account base
• Plan, direct and schedule activities on behalf of the client. Monitor the project from initiation through delivery
• Organise the interdepartmental activities ensuring completion of the implementation on / or above schedule and maintain ongoing growth and customer base development opportunities
• Successfully maintain extensive interaction with various members of cross-functional teams to ensure focus and delivery of services and solutions
• Prioritizing and driving multiple, complex objectives on both a single client and strategic client base
• Ability to work in a team environment and assist other team members to achieve team- oriented objectives
• Effectively manage both change and communications management during the lifecycle of a client relationship from implementation to ongoing delivery
• Self-starter: must possess the ability to manage day-to-day work with minimal supervision. Well organized and articulate; being able to prioritize and execute effectively in a fast-paced environment
• Responsible for creating project documentation throughout each project cycle

Intern in pharm16.gr, an electronic drugstore.

• Responsible for quality assurance, maintenance and keeping up to date of the content (prices, discounts, images used, description etc) and products for www.pharm16.gr e-commerce website
• Responsible also for the communication with vendors and clients daily
• Responsible for handling client support through the phone or Zendesk chat
• Responsible for coordinating with vendors for product stock renewal, pricing list updates, getting updates for promotions and discounts

Customer Service Agent

• Corresponded with clients to help troubleshoot issues or answer questions as required
• Provide immediate and accurate information to ensure client satisfaction
• Responsible for reporting to management

Participated in a project powered by AUEB, Samsung and Innnovathens, with subject "Innovation & Design Thinking in Mobile Applications & Services"

I entered the project with a personal idea about an application regarding Fashion and won the first prize at the competition among 10 other projects, consisting of 4-5 people each.