Brianah Lampkin

Account Executive
Atlanta, GA
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brianahlampkin@gmail.com
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3057210637
Accomplished client-centric professional with a demonstrated history of 5+ years of experience specializing in the sales and consultation of telecommunication products and the management of auto and bodily injury claims. Intensity for cultivating new relationships, evaluating customers' needs and developing strategic action plans ​to​ surpass ​customer​ ​expectations while structuring solutions to amplify revenue.
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Work Experience

Comcast Corporation

Account Executive II
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Jul, 2014 - Mar, 2017

Comprehensive role as a saleswoman, consultant, retention specialist, and provider of fundamental to intermediate technical support in a B2C telesales environment.

  • Demonstrated brand ambassador/SME with expanded industry knowledge who collaborated with marketing and senior executives to develop strategies at vertical market level, which expanded the customer base in East and Mid- West territories and introduced products into specialty markets.
  • Transformed interpersonal relationships, maximized consultative sales, and delivered technical solutions.
  • 2017 NA Conversion Rate 10.7%.
  • 2016 Exceeded NPS goal by 31%.
  • 2016 Renewal rate 86%; Close rate growth 40%.
  • 2016 - 2017 NA YTD 28.4% growth, including Add Ons 38% growth.

Progressive Casualty Insurance

Claims Generalist
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Apr, 2017 - Jun, 2018

Trained Florida certified All-Lines adjuster that streamlined insurance best practices to independently manage and resolve a high volume of non-complex and complex auto and BI claims.

  • Meticulously researched, detailed and substantiated each aspect of the claim including personal property damage(s), tenable out of pocket expense(s) etc., resulting in fair mitigation, indemnification, subrogation and documentation.
  • Strategized a skillful work flow to accomplish claim resolutions, respond to correspondences, exceed deadline expectations, meet time commitments, and spearhead internal coordination efforts while working on multiple claims/projects(10-30 daily).
  • 2018 Achieved 97% satisfaction NPS YTD.
  • 2018 Resolved claims/assignments 30% quicker than goal YTD while attaining 0.1% Claim Error Rate due to fastidious critical analyses proficiency.
  • Negotiated settlements for auto and BI claims by modernizing use of estimation software and exercising medical knowledge/contexts.
  • Triaged claims accurately.

Education

Stranahan High School

Highschool Diploma Medical Science
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Aug, 2007 - Jun, 2011

Florida International University

Bachelor
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Aug, 2011 - May, 2012

Incomplete

Skills

  • Interpersonal Skills
  • Sales Development
  • CRM
  • Time-Management
  • Relationship Building
  • Analytical
  • Microsoft Office Suite
  • Microsoft Dynamic/SFDC/Oracle
  • SQL/HTML/HTML5/Java
  • Trend and Competitive Analysis
  • Contract Management & Negotiations
  • Cold Calling
  • Conflict Resolutions
  • Adaptability
  • Risk Management
  • Problem Diagnosis
  • Telephony Services and Troubleshooting