Jul, 2014 - Mar, 2017
Comprehensive role as a saleswoman, consultant, retention specialist, and provider of fundamental to intermediate technical support in a B2C telesales environment.
- Demonstrated brand ambassador/SME with expanded industry knowledge who collaborated with marketing and senior executives to develop strategies at vertical market level, which expanded the customer base in East and Mid- West territories and introduced products into specialty markets.
- Transformed interpersonal relationships, maximized consultative sales, and delivered technical solutions.
- 2017 NA Conversion Rate 10.7%.
- 2016 Exceeded NPS goal by 31%.
- 2016 Renewal rate 86%; Close rate growth 40%.
- 2016 - 2017 NA YTD 28.4% growth, including Add Ons 38% growth.
Apr, 2017 - Jun, 2018
Trained Florida certified All-Lines adjuster that streamlined insurance best practices to independently manage and resolve a high volume of non-complex and complex auto and BI claims.
- Meticulously researched, detailed and substantiated each aspect of the claim including personal property damage(s), tenable out of pocket expense(s) etc., resulting in fair mitigation, indemnification, subrogation and documentation.
- Strategized a skillful work flow to accomplish claim resolutions, respond to correspondences, exceed deadline expectations, meet time commitments, and spearhead internal coordination efforts while working on multiple claims/projects(10-30 daily).
- 2018 Achieved 97% satisfaction NPS YTD.
- 2018 Resolved claims/assignments 30% quicker than goal YTD while attaining 0.1% Claim Error Rate due to fastidious critical analyses proficiency.
- Negotiated settlements for auto and BI claims by modernizing use of estimation software and exercising medical knowledge/contexts.
- Triaged claims accurately.
Stranahan High School
Aug, 2007 - Jun, 2011
Florida International University
Aug, 2011 - May, 2012
- Interpersonal Skills
- Sales Development
- Relationship Building
- Microsoft Office Suite
- Microsoft Dynamic/SFDC/Oracle
- Trend and Competitive Analysis
- Contract Management & Negotiations
- Cold Calling
- Conflict Resolutions
- Risk Management
- Problem Diagnosis
- Telephony Services and Troubleshooting