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Terae De Cou

Business Systems Analyst / Virtual Business Assistant
www.eterae.com
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terae@eterae.com
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(415) 613-9369
Experienced technology professional with the ability to contribute technical knowledge, project management skills, and people skills to find and apply creative technical solutions to problems.
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Work Experience

eTERAE

Owner
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Feb, 2015 - Current

Provide virtual Business Assistance to CEOs and startups. Run business operations, scheduling, system support, system integration, run payroll, assist with taxes, make payments, onboard new clients, and more.

Zirtual, Inc.

Virtual Assistant
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Dec, 2013 - May, 2015

Virtual Assistant for 13+ clients performing a variety of duties including: researching, scheduling, coordinating, event planning, word processing & formatting, social media management, etc. Provides analysis & make suggestions to client as needed. Research cost-saving & time-saving alternative solutions. Handles details, coordinates & completes tasks, manages projects effectively, meets deadlines, plans and arranges activities, & remains adaptable & flexible. Writes clear & concise emails to ensure task scope, listens attentively, & offers well-thought-out solutions.

  • Created customized Inbox Management System & provided demo to management team which resulted in setting a standard process for Inbox Management throughout the company. Created How-To videos for internal use.

Centura Health

Application Systems Analyst II
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Jun, 2012 - Dec, 2013

Support front/back-end clinical & non-clinical application systems, including implementations, upgrades, & maintenance to integrate patient data from disparate systems to one centralized database (EMR). Acted as technical lead on assimilation of new applications. Identified & gathered appropriate resources. Thoroughly researched background information in order to develop strategies. Applied critical-thinking skills to solve complex problems. Acted as project manager for adoption of new systems that required several departments, including vendors, customers, and high-level executives. Worked closely with B.I. & Software Developers to craft in-house solutions to meet customer needs. Evaluated cost-saving alternatives to new & existing systems. Create in-house documentation, training materials, and Q&A’s. Performed onboarding training sessions for new employees, customers, and vendors. Managed CRM queue. Worked after-hours & weekend support shifts monthly.

  • Volunteered to own & manage 2 separate high-level failing applications to ensure functionality & efficiency. Was able to stabilize both systems quickly to the satisfaction of patients, doctors, high-level executives, and the team.

StarRez

Application Specialist
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Dec, 2011 - Jun, 2012

Provided troubleshooting, training, and implementation to 300+ customers worldwide. Supported customer database (SQL) issues. Acted as technical liaison for project managers & software developers. Managed CRM queue. Developed in-house documentation, training materials, and Q&A’s.

  • Developed the Creative Development Department to provide a platform for creative & innovative ideas from within the company.
  • Volunteered to revamp new-hire training documentation & program.

indieKix

Owner
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Apr, 2010 - Dec, 2011

Founded mobile technical solutions company to provide solutions for customers technical needs. Assisted customers in product research & purchases. Created highly customized training material & learning sessions for customers based on new and/or existing applications & hardware. Integrated disparate electronic components for seamless operation. Applied security measures to ensure risk-management of sensitive data. Install & configure software applications & hardware components as requested.

Whole Foods

Customer Service Rep
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Apr, 2005 - Apr, 2010

Provided excellent customer service to various departments within Whole Foods Markets.

Alliance Title

IT Help Desk Technician
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Apr, 2002 - Apr, 2005

Performed regular IT duties, such as troubleshooting, repair, maintenance, and new installs on software (Windows environment) & hardware systems (PC, Citrix Terminals, printers) across 20+ office locations. Worked with high-level executives, vendors, and customers to ensure high-operational efficiency. Managed CRM queue. Developed in-house documentation, training materials, and Q&A’s.

  • Became the right-hand woman to the manager of the department for handling technically difficult & politically charged situations with timely results & professional sensitivity.

Interobject Systems

Help Desk Tehnician
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Apr, 2001 - Apr, 2002

Performed regular IT/Database Administration including installing, configuring, troubleshooting, & maintaining hardware/software systems to ensure availability and functionality of software/DB systems. Assisted DB Admin to implement & maintain security controls for systems integrity. Performed SQL DB duties such as optimization & backups/restores. Provided admin duties to CTO & VP as needed.

Education

San Jose State University

Bachelor of Arts Political Science
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2005 - 2010

The BA - Political Science provided an understanding of politics and the political process, including preparation for lifelong responsibilities as citizens, as well as furthering skills in critical analysis and communication. The major in political science lead to a wide variety of careers options, including teaching, the law, business and public service.

University of Cape Town

Certificate Import & Export Management
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2014 - 2015

Course provided the working knowledge of all facets of import and export management in South Africa and abroad. It includes a broad overview of the global trade environment and South Africa’s international trade agreements, as well as a detailed focus on the documents needed for customs procedures.

Sciences Po - Institut d'Études Politiques de Lille

Certificate de Scolarite Political Studies
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2007 - 2008

A highly selective grandes écoles located in Lille, France. Sciences Po Lille is educating France's political and diplomatic elite, but its academic focus spans not only the political and economic sciences, but also law, communications, finance, business, urban policy, management, and journalism.

One Month

Content Marketing Online Course
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May, 2015 - Current

Learning to build and grow an audience through content creation.

Projects

Vanrhynsdorp Farms - South Africa

General Business Assistance
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Jun, 2014 - Current

Providing general assistance and counsel to owner. Help to incorporate, develop processes, acquire equipment, manage staff, build website, implement finance structure, organize invoices, run deliveries, and make operational suggestions.

Skills

  • Troubleshooting
  • Software Documentation
  • Project Management
  • Management
  • Networking
  • Databases
  • Integration
  • Training
  • Leadership
  • CRM
  • Business Analysis
  • Systems Analysis
  • Software
  • SalesForce
  • Social Media
  • Epic
  • Remedy
  • Operations Improvements