raghuvamsi ayapilla

Business Systems Analyst, UX Designer, Scrum Master, Front End Developer

Louisville, KY

Experienced Business Analyst (BA), Certified Scrum Master, Certified UI/UX Professional & Certified Foundation front end developer with extensive experience with Agile methodologies, rapid prototyping and interactive screen design who tackles challenging problems with real- world, creative solutions. Seeks to further exercise UI/UX experience and knowledge in contributing to a project or team. Proficient in using diverse knowledge base and skills to address a broad scope of work; performs project management, training and documentation functions in addition to BA responsibilities. Self-starter who embraces opportunities. Ability to engage with all levels of audiences, including C-Level executives and a wide array of team members. Team player who constantly engages in additional educational opportunities to improve ability to successfully deliver impactful technology assets, process methodologies, and documentation in the ever-changing healthcare vertical.

Work Experience

  • Mercer HR Services LLC - A Marsh & McLennan Company

    Associate, Intermediate Business Systems Analyst|Jun, 2010Current

    Responsible for implementing full Systems Development Life Cycle (SDLC) on numerous projects as a Business Systems Analyst/Scrum Master. Also created screen designs and high fidelity mock-ups for various applications as a UI/UX professional.

    • Facilitated daily Scrum meetings, sprint planning, sprint review and sprint retrospectives
    • Led interviews with business owners for identifying, gathering and validating requirements
    • Managed projects in both Agile and waterfall development environments
    • Researched new ideas to improve tools and processes for business owners
    • Assisted product owner by creating a comprehensive set of functional and non-functional prioritized requirements for all sprint meetings
    • Created high- and low-fidelity mockups using Adobe tools, Balsamiq and Paper Prototyping
    • Created interaction design prototypes for the Compensation Localizer tool which was presented at Mercer’s 2014 Euro Conference
  • CS STARS (Marsh ClearSight) - A Marsh & McLennan Company

    Business Systems Analyst (contractor)|Aug, 2009Feb, 2010

    Served as primary business systems analyst for web-based claims management and medical bill review applications; applications developed by one of the world’s leading providers of risk management and property and casualty information management as well as claims automation and reporting solutions for corporations and carriers.

    • Conducted business elicitation meetings with project stakeholders
    • Created vision and scope documents to identify and document high-level requirements and analyze initial project parameters
    • Implemented CS STARS’s proprietary 14-step Custom Solution Group methodology to facilitate projects from inception to completion
    • Participated in development of a custom, automated, web-based tool based on client’s specific requirements
    • Created and managed project artifacts and templates including use cases, requirement types and traceability relationships in JIRA and Confluence
  • Humana Inc

    Business Systems Analyst (contractor)|Aug, 2008Jan, 2009

    Gathered requirements and created documentation for Humana’s migration of data in Provision Model. Ensured seamless migration from MS Access in VB Script to Oracle 11i.

    • Worked with technical staff as single point of contact to understand and document all queries from twenty-five databases that required migration
    • Reviewed existing business process documentation to ensure that new requirements were aligned
    • Developed all necessary user manuals.
    • Created workflow diagrams and flowcharts to assist developers in understanding dataflows
    • Created and managed project artifacts and templates including use cases, requirement types and traceability relationships in JIRA and Confluence
    • Acted as primary liaison to the business users and Finance department to answer code-related questions and convey answers to IT


  • Lamar University

    MS - Computer Science|Jul, 2007Jan, 2009

    Computer Programming SDLC Engineering Ethics Computer Forensics

  • Scient Institute of Technology (JNTU)

    Bachelor of Technology - Electricals and Electronics Engineering|Mar, 2002Mar, 2006

    Power Electronics C & Data Structures Electrical Machines Engineering Management Higher Mathematics


    • Excellent communication, documentation and presentation skills; capable team leader, delivery of results, relationship building, ability to learn about new environments quickly, problem-solving, analytical aptitude, technological savvy
    • Processes: Rational Unified Process (RUP), SCRUM, Waterfall
    • Programming Languages: C, Python 3.3, HTML5, CSS3, JavaScript, PHP 5.5, jQuery, Swift
    • Software: Word, Excel, Access, PowerPoint, Outlook, Visio, Sharepoint Dreamweaver, Photoshop, Illustrator, PremierPro, Light Room, Edge Reflow, InDesign Aperture 3.4, iWork 09, ilife 11, FinalCut ProX, Sketch, InVision JIRA, Balsamiq wireframes, JustInMind prototyper, Typekit, Confluence, Flinto
    • Certifications: Certified Scrum Master - Scrum Alliance UX Certified - Nielsen Norman Group
    • Human Computer Interaction, interaction design, ideation techniques, one person UX toolkit, Web design, user research, usability testing, SCRUM, Waterfall methodology, Adobe CC, business analysis, Gathering insights for Innovation, User Centered Design, Design Thinking
    • More: Zurb Foundation Framework, Agile Practices