Social Media Content Specialist II at RentPath

Social Media Content Specialist II (Easy Media)

• Location: Virtual
• Category: Digital Marketing
• Job Type: Salary
• Job ID: Req #799

Rentpath is looking for a Social Media Content Specialist II –

This position focuses on writing creative social media posts and unique online review responses on behalf of our clients. The Content Specialist works closely with clients to process their social media requests and craft relevant responses to appropriately represent clients’ public-facing online presence. Combining a public relations mindset, industry best practices for style and content, and a passion for creative writing. The Content Specialist optimizes the clients’ reputation on social sites and online review sites. An ability to build strong consultative relationships with customers is essential to the success of this position.

A Day in the Life…

• Craft targeted responses to online reviews posted on clients’ social media sites.
• Construct creative posts about apartment community activities and announcements along with local area content.
• Communicate with clients via phone, email, and via social media to gather information, formulate the content and execute online review responses, as well as provide expert-level consultation of tactics, strategies and other services.
• Respond to and resolve client tickets and inquiries in a timely, efficient and effective manner. Proactively monitor and complete tasks with a high level of accountability.

What we need from you…..

• High-level of proficiency with common social media platforms (e.g., Facebook, Instagram, Twitter, etc.), with a demonstrated ability to navigate the various features, functions and nuances of each.
• Knowledge of other commonly used social media engagement and management platforms a plus.
• Strong customer relationship skills, where an empathetic and consultative approach is native, and responsiveness is second nature.
• Keen attention to detail, dedicated work ethic, and organizational skills.
• Excellent verbal and written communication skills, possessing writing skills that balance creativity, style and adherence to best practices for grammar, punctuation, and accuracy. Sharp wit and an appropriate sense of humor preferred.
• Constructive, creative, and solution-focused approach to conflict and problem resolution.
• High-degree of professionalism, accountability, and ethics.
• Ability to communicate effectively in a dynamic and open workspace, cultivating positive working relationships with clients, vendors and team members within and across job functions.
• Team-centric mindset, supporting individual team members and contributing to initiatives in order to reach a common goal. Thought-leadership a definite plus!
• Flexible, adaptive and change-friendly – ideally, with the desire to be hands-on as part of the positive evolution of a growing business unity.
• Bachelor’s degree or equivalent work experience; and
• Minimum of 2 years of directly related professional experience in a similar role required.

A Few of our Perks and Benefits:

• Immediate 401k match
• Generous PTO and Paid Holidays
• Paid volunteering days
• Medical, dental, vision plans
• Paid maternity and parental leave
• Flexible spending accounts
• Employee discounts
• Covered parking or Marta stipend (for Atlanta HQ – based employees)
• On-site gym (for Atlanta HQ – based employees)

Why Choose RentPath?

We’re a place where you can make an important difference, from day one. You’ll have the opportunity to grow and build, both professionally and in the communities we serve. You’ll work with smart, diverse, and unpretentious people, as we help renters find and enjoy their ideal home. In fact, we consider ourselves a very well-funded start-up that also has more than 40 years in the industry and strong financial performance. The challenge of leading our digital transformation has attracted talent from leading companies like Google, Microsoft, and Expedia. Will you be next?

Other details

• Job Function: Digital Marketing
• Pay Type: Salary