UX Researcher at Optimizely

We’re starting a new chapter as a combined business with Optimizely as we proudly join forces to create a new wave of digital leaders by transforming digital experience creation and optimization. In September 2021 we will move forward as a combined business under the name Optimizely.

Episerver is consistently ranked as a market leader in digital experience creation, supporting the digital journeys of 9,000+ global brands, while Optimizely is the world’s leader in experience optimization. Combined, these two powerhouses create the most advanced digital experience platform in the industry. Together our mission is simple; we empower people to unlock their digital potential by giving them the tools and the confidence they need to operate freely so that they can create and optimize digital experiences that result in outsized outcomes for businesses and people.

The scale of our product has created tremendous potential for growth with Episerver + Optimizely – growth of teams, growth of influence, and growth of personal careers. If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started…

We are looking for a User Experience Researcher who is passionate about helping us make a best in class experience for our users.

You will help us identify opportunities for experience improvements, and understand our user’s needs and behaviors. You will work with teams across the entire organization, and as part of our internal design team, working with our designers, product managers, and engineers to help shape our future solutions based on insights.

Your role will include:

• Translating business goals into research questions and developing research plans
• Determining the type of study most appropriate to gain the necessary insights
• Recruiting and scheduling study participants
• Help create and manage the research roadmap and calendar
• Identifying user pain points and suggesting measurable actions to address them whilst also helping us achieve business objectives
• Planning, preparing and carrying out usability and concept testing
• Help track and monitor progress on development and quality of the user experience.
• Present findings both written and verbally
• Staying up to date on industry trends and applicable external studies, and sharing these findings
• Be an evangelist of a user-centered way of working throughout the organization

Qualifications:

• 6+ years working as a UX/User Researcher
• Post-secondary education in human computer interaction, cognitive or experimental psychology, sociology or similar
• Experience with all aspects of research, including study design, recruiting, moderation, analysis, and reporting
• A deep understanding of research methods, including when and how to apply them
• Experience testing on a variety of devices, including mobile, tablet and desktop
• Excellent behavioral data-collection and analysis skills
• Strong understanding of quantitative data analysis and statistics
• Experience in creating customer journey maps
• Strong communication skills, including the ability to present complex concepts clearly across diverse audiences
• Ability to handle multiple projects in a fast-paced environment