Consultant, Speaker, Trainer, Planner, Coach, Author & Library Advocate
Chagrin Falls, OH
As the author of two successful library management books, "Be A Great Boss: One Year to Success" and "Build a Great Team: One Year to Success" (ALA Editions), I work with libraries around the country on strategic planning, leadership development, team building, communication skills, exceptional services and more. My third book, "Renew Yourself: A Six-Step Plan for More Meaningful Work," (ALA Editions 2016) is for anyone and everyone who wants to get the very most out of their career - and their life. My goal as a consultant and trainer is to facilitate growth, motivation, and success. I am also an instructor for the American Library Association’s Certified Public Library Administrator (CPLA) program, where I teach both "Organization & Personnel Administration" and "Current Issues" courses.
One of the most rewarding elements of my career is the opportunity to teach graduate library students and mentor them as they begin their careers. I’ve taught “The Public Library” and currently teach “Management of Libraries & Information Centers.”
I led, stabilized and grew a regional system that supports libraries in any way needed. We train, consult, plan and innovate, so that our libraries can be successful. I head a team of five highly energized and dedicated staff.
At a time when our library was introducing exciting new features such as a Welcome Desk and Roving Reference, I was responsible for the overall excellence of all public service in our 4-branch system.
My library career began and developed at CCPL, where I worked my way up and around, from Circulation Services, to reference work to management.
INFOPEOPLE course - "Strategic Planning That Doesn't Hurt a Bit!" (January); ALA/CPLA course - "Current Issues," (January & April); URBAN LIBRARIES/EDGE INITIATIVE course - "Strengthening Library Partnerships" (January & March); ALA/CPLA course - "Politics & Partnerships" (February & June); ALA/CPLA course - "Organization & Personnel Administration" (March & September); INFOPEOPLE course - "Effective Library Partnerships" (April); ALA WEBINARS "How to Hire a Library Employee" (May); INFOPEOPLE course "A Culture of Safety" (June - July); ALA WEBINAR - "Build a Great Team" (July)
PERRY PUBLIC LIBRARY - Library Director Search Consultant - (September - December.) MENTOR PUBLIC LIBRARY - Library Director Search Consultant - (May - December.) ALA/CPLA course “Organization and Personnel Administration” (September - October) and "Current Issues" (July - August). AMERICAN LIBRARY ASSOCIATION - "New Teams" Webinar" (November 2016) AL "LIVE" - Author Interview (November 2016) InfoPeople course “The Effective Library Spokesperson” (June), and "Library Budgeting for Right Brained Thinkers," (September) OKLAHOMA LIBRARY ASSOCIATION - “Be a Great Boss” all-day pre-conference and “Communicate with Confidence” breakout session at the 2016 OLA Annual Conference (March.) DEMCO – “That’s a Great Question!” – Q&A blog for DEMCO.com - ongoing. Also, taught “Stop Solving Problems! Develop Problem Solvers Instead!” webinar (January). KENT STATE (OH) UNIVERSITY SCHOOL OF LIBRARY & INFORMATION SCIENCE - Teaching "Management of Libraries and Information Centers" (all year). SOUTH CENTRAL WISCONSIN LIBRARY SYSTEM - Offering "Ensuring Director Success" webinar (August.) AMERICAN LIBRARY ASSOCIATION ANNUAL CONFERENCE 2016 - Presenting "Don't Do This (If You Want to Get the Job)," "Trainers Showcase" and resume reviews. INDIANA STATE LIBRARY - Facilitating week-long residential Leadership (INLLA) Academy (October.) UTAH STATE LIBRARY - "Everywhere Leaders: How to Move Your Library & Your Career Forward" webinar (July). PIONEER (OK) LIBRARY SYSTEM - Keynote and Session Presenter at 2016 Staff Day; also 4-part webinar review/instruction based on my book, "Be a Great Boss: One Year to Success" (August - December, 2016) UNIVERSITY OF OKLAHOMA - "Build a Great Team" all day training (November, 2016)
DEMCO Webinars – “The Recipe for Leadership Success”; INFOPEOPLE - “Finding the Right People and Helping Them Grow” 4-part online course September – October; & “Digital Badging in the Library Community,” webinar; LIBRARIES UNLIMITED(ABC CLIO) Learning Network online courses: “From Interview to Success: Board – Director Relationships That Work!” & “Building Bridges: Library – Community Partnerships” & “Managing Your Strengths” & “Moving Into Management”; NAPERVILLE (IL) PUBLIC LIBRARY - Strategic Planning Consultant; NORTHEAST KANSAS LIBRARY SYSTEM - “Director Success: A Plan for Library Boards” (in-person workshop); SOUTH CAROLINA LIBRARY ASSOCIATION Annual Conference - Keynote presentation – “Everything the Same Has Changed!” & Breakout Sessions – “The Key Ingredients of Leadership” and “Healthy Cultures = Healthy Teams”; URBAN LIBRARIES COUNCIL - “Strengthening Library Partnerships,” (a webinar of The EDGE Initiative).
ALA EDITIONS - "How to Build a Great Team: Growth & Development” (2-part webinar):ALA LIVE - “Library Security” Panelist; CARLSBAD (CA) LIBRARY & CULTURAL ARTS DEPARTMENT - “Welcome to the Future: Changing Together” - Staff Day Keynote Address; INDIANA STATE LIBRARY - Facilitated week-long “Indiana Librarian Leadership Academy” (InLLA); INFOPEOPLE - “Developing Effective Library Partnerships” -four-part online class; MONTANA STATE LIBRARY - “Happily Ever After: Board – Director Relationships That Work!” – 4-part webinar series; PCI (People Connect Institute) - 2-part webinar series: “Be a Great Boss: The Nuts and Bolts of Staffing, Decision Making, Problem-Solving, and Planning & Budgeting” and “Be a Great Boss: The Critical and Basic Foundations of Attitude, Vision, Communication Style and Strong Leadership;” PUBLIC LIBRARY ASSOCIATION (PLA) - “Supervise with Success” -2-part webinar; TEXAS LIBRARY ASSOCIATION - 2015 Annual Conference Pre-Conference – “Build a Great Team: One Year to Success”
AMERICAN LIBRARY ASSOCIATION (ALA) - 2013 Annual Conference (Chicago, IL) – “Communicate with Confidence: One Year to Success” (co-presenter); ALA EDITIONS - “Strategic Planning: The Balanced Scorecard Approach” - webinar; DEMCO - Webinars– “Anyone Can Write a Grant!” & “Marketing for Everyone”; INDIANA STATE LIBRARY - Facilitated week-long “Indiana Librarian Leadership Academy” (InLLA); MISSOURI STATE LIBRARY - “Build a Great Team: New Directors’ Roadmap” - webinar; PUBLIC LIBRARY ASSOCIATION (PLA) - 2013 Annual Conference Pre-Conference – “Be a Great Boss: One Year to Success”; TEXAS LIBRARY ASSOCIATION - 2013 Annual Conference Pre-Conference – “Be a Great Boss: One Year to Success”; UTAH STATE LIBRARY - “Turning the Page 2.0” Advocacy 6-part webinar series
2012 AMERICAN LIBRARY ASSOCIATION - 2012 Annual Conference (Anaheim, CA) – “Build a Great Team: One Year to Success” full-day pre-conference; DEMCO - Webinar – “Tomorrow…From the Beginning: A Time Management Webinar”; MISSOURI STATE LIBRARY - Summer Library Institute: Management & Administration – “Leadership Toolbox”; PUBLIC LIBRARY ASSOCIATION (PLA) - 2012 National Conference (Philadelphia, PA) – “Be a Great Boss: One Year to Success” full-day pre-conference; UTAH STATE LIBRARY - “Turning the Page 2.0” Advocacy 6-part webinar series (7 series); UTAH STATE LIBRARY - 5-part webinar – “How to Hire a Great Director”; WINNETKA (IL) PUBLIC LIBRARY - “The Perfect Recipe (for The Care and Feeding of a Healthy Culture)”; and “Be A Great Boss: One Year to Success: Managers’ Retreat. 2011 AMERICAN LIBRARY ASSOCIATION (ALA) - Annual Conference (New Orleans, LA) – “The Top 10 Benefits of Tough Times!”; ALA EDITIONS - Webinar – “Be a Great Boss: One Year to Success!”; NORTH CAROLINA PUBLIC LIBRARY DIRECTORS' ASSOCIATION - “YOU Can Be a Great Boss!” (Keynote address); OHIO LIBRARY COUNCIL - Annual Conference - “Be a Great Boss: How and Why” 2010 OHIO LIBRARY COUNCIL (OLC) Conference Presentations - “Your Library, Your Community” & “Burgers, Baby Showers and Hot Nosh!” Also served as panelist on “Successful Community Partnerships!”; ORLAND PARK (IL) PUBLIC LIBRARY - Strategic Planning Consultant; PUBLIC LIBRARY ASSOCIATION (PLA) - National Conference (Portland, OR) – “Be a Good Boss!” Pre-2010 2009 - PUBLIC LIBRARY ASSOCIATION (PLA) Spring Symposium (Nashville, TN) – “Today’s Library from the Inside Out!” – Co-presenter 2008 – OHIO LIBRARY COUNCIL (OLC) Conference - Innovative Environments Conference – “Get Inspired!” 2008 - National PUBLIC LIBRARY ASSOCIATION (PLA) Conference (Minneapolis) – “21st Century Library” – co-presenter 2007 - CENTRAL OREGON REGIONAL LIBRARY CONFERENCE - 7th Annual Conference – (Keynote) – “Still Thriving: Why Google Can’t Beat Public Libraries,” and “What Do You Say?”- Break out session; OHIO LIBRARY COUNCIL (OLC) - Annual Conference - Co-presented – “The Balanced Scorecard in the Library: A Strategic Planning and Management Tool”
Publications BOOKS ---(expected: December, 2016) – Renew Yourself: A Six-Step Plan for More Meaningful Work – ALA Editions ---Build a Great Team: One Year to Success – ALA Editions, April, 2013. ---Editor of “By the Book” review column in Public Libraries (2013 – current) ---Be A Great Boss: One Year to Success – ALA Editions, published January, 2011. ARTICLE ---“Invest in Yourself,” American Libraries, April 2010. CHAPTERS ---“Reaching Little Heights;” chapter in "Children’s Services: Partnerships for Success,” edited by Betsy Diamant-Cohen, ed., ALA Editions, 2010. ---“Waking Up the Neighborhood: Partnerships with Local Businesses and Art Communities;" chapter in "Partnerships and Collaborations in Public Library Communities: Resources and Solutions," Karen Ellis, ed., IGI Global, 2011. ---“Grants and the Grant Writing Process;” chapter in "Library Management 101: A Practical Guide," Diane L. Velasquez, ed., ALA Editions, 2012. EDITING ---Editor of "By the Book," professional book review column, in "Public Libraries" magazine. ---Guest Editor and Contributing Writer for Library Worklife, a publication of the Allied Professional Association of the American Library Association. (2006-2007)Invest in Yourself,” American Libraries, April 2010.
PROFESSIONAL COMMITMENT ALA; ALA Learning Roundtable (LRT) (current) Chair, Carterette Scholarship Committee (LRT) (current) ALA-APA Certification Review Committee (2012-2015) PLA & Public Library Association (PLA) Conference Committee (2011-2013) State Library of Ohio LSTA Advisory Council (2010-current) National Career Development Association (current) Alumni & Friends Council, KSU School of Library & Information Science (current) Northeast Ohio Regional Library System Board of Trustees (2009-2011) NEO-RLS’ Continuing Education Committee; Chair (2009) NEO-RLS’ Long Range Planning Committee (2007); Chair (2008-2009) NEO-RLS’ “Library Leadership Ohio.” Selection Committee Chair (2008) CAMLS’ Continuing Education Committee PLA Public Libraries Advisory Committee (2005 – electronic member) CAMLS’ Strategic Planning Committee (2004-2005) Cuyahoga County Public Library (CCPL) Reference Redesign Committee CCPL Hiring Redesign Committee CCPL Staff Development Day Committee CCPL Web Page Committee (Chair)