Provided production support for Radiant, Cupid, OpTime, and Anesthesia
Workflow testing for Radiant, OpTime, and Anesthesia in preparation for ICD-10 go-live
Helped with clean up of 20,000 duplicated patients by reviewing patient records and merging as necessary
Cleared three year back log of Radiant production support issues
Provided build support for Radiant rollout to a new hospital in Michigan
Performed integrated testing in preparation for go-live of new hospital
Supported back-up production during hospital rollout
Monitored daily production issue queue and worked with end users to resolve system issues
Provided technical and functional level advice for the deployment of new system build
Led Radiant upgrade effort from 2009 to 2010 version and from 2010 to 2014 version of Epic
Built SmartForm intraprocedure documentation for the Cath Lab narrator to streamline documentation during procedures
Integrated Witt hemodynamic monitoring system with Epic
Led a cross-functional IS Lean team to improve hardware deployment processes
Led functional and workflow testing in conjunction with the construction of a new four story surgical tower
Worked with contracted radiologist group to upgrade PACS web viewer, Merge and close security holes with image web links
Created new build and workflows to support a new cardiology PACS, Sclmage, installation for echocardiograms, EKGs, cardiac catheterizations, vascular lab, and gastroenterology lab
Coordinated all release note assignments and managed review statuses for full system upgrade in 2011 using Nova for the first time at TMC
Taught other team members Nova processes for subsequent SU installs and 2014 system upgrade
Helped with Meaningful Use stage one testing
Completed Epic build for multiple new department construction projects including; Pre and Post-Cath Lab, Wound Care Clinic, Satellite Vascular Lab and Geriatric Clinic
Coordinated efforts to design workflows and implement software for medical imaging departments
Created presentations to lead meetings with managers in medical imaging departments to analyze current workflows and optimize workflows for new software
Created workflow documents to outline current workflows and agreed upon workflows in the new software
Worked with customers to quickly answer questions regarding build and troubleshot all build issues
Developed standards for new statistics in Mammography Quality Standards Act Statistics reporting
Coordinated efforts to help a struggling customer to improve Core Measure reporting
Developed testing materials for customers, and demonstrated how to successfully test the system and document findings for unit, integrated workflows and end user testing
Reviewed all training materials customers created for training end users for both accuracy and completeness
Supervised and led training sessions for up to 30 end users
Managed and prioritized programmatic and technical development projects for customers
Helped customers to evaluate use of the software post-go-live to find areas for optimization
Led meetings with customers and Epic developers to design a new process for generating accession numbers for procedures
Provided end user support during 12 software go-lives
Analyzed data from TV and radio stations to suggest pricing for commercial time
Maintained databases associated with assigned stations
Helped create an Access database to better track daily work and database maintenance
Created reports using Crystal Reports on engine production using data from SQL and DB2 databases
Led a project for better management of piece part tracking on assembly lines
Worked to correct errors in assigned databases