Jason Weingardt, Startup Ops, Product, and Growth

• Oversee product rollouts and communication for high-priority internal and external tools
• Liaison between field operations and product engineering. Triaged and reported bugs, as well as implemented global product feedback and feature request process
• Validate product roadmap with input from multiple team stakeholders
• Create and updated product documentation
• Communicate across global teams to increase product adoption, realize bugs, and collect impactful feedback for product and engineering teams.

Oversaw operations and growth performance for 15+ markets (Including Washington, D.C., Boston, Philadelphia, Houston, Dallas, Denver, and more) to help build a positive experience for merchants and customers across the platform.

• Lead, managed, and developed regional operations specialists across key metros.
• Managed a distributed team of 4 direct reports.
• Created data analyses using SQL and Looker to visualize and hone in on areas of the product and service to optimize.
• Executed multi-city promotional campaigns by aligning with cross-functional teams (Eats Week sponsored by Apple Pay)
• Launched Washington, D.C., Boston, Philadelphia, and Atlanta while following and rewriting the city launch playbook

Led and implemented all growth campaigns, email marketing, ASO, marketing automation, customer support, microsite creation, and influencer outreach.

• Led marketing for the top civic engagement app in the App Store, lead a marketing team responsible for 2,000% growth after the 2017 inauguration.
• Created customer support and feedback channels, responded to all questions and feedback, and relay product outages and trends to Product team.
• Devised, designed, and tested multiple email strategies for user onboarding, breaking news, and targeted, hyper-relevant content.

Worked alongside a small team to remotely manage customer and driver growth initiatives across North Carolina, especially in Raleigh, Durham, and Chapel Hill.

• Lead marketing efforts for Uber in North Carolina (Raleigh, Charlotte, Durham, Chapel Hill) using e-mail, social media, and field marketing.
• Conceptualize, execute, and analyze large-scale marketing stunts, like #UberIceCream, #UberKITTENS and other popular initiatives.
• Track and grow core marketing analytics and KPIs (trips, trips/user) to understand and replicate trip and user growth.