michael kennedy

User Experience Designer| Boston, MA

Boston, MA

Michael Kennedy is a Designer, Design Thinking Facilitator, and User Experience Researcher seeking a creative and collaborative team in the greater Boston area.

Work Experience

  • IBM

    UX Designer & Researcher|Oct, 2017Current

    At IBM I took on a hybrid role delivering high fidelity interaction design and conceptual prototypes while also conducting user research for a best-in-class enterprise cyber security product.

    • Conducted formative user research with enterprise clients worldwide
    • Facilitated Design Thinking exercises with senior product stakeholders
    • Supported transition to a modular design system, and contributed to its growth
  • Endurance International

    Senior User Experience Researcher|Nov, 2016Oct, 2017

    Conducted research at scale for a large suite of consumer web applications including HostGator, BlueHost, and Constant Contact. Coordinated globally with Agile teams in many locations.

    • Large Scale Ethnographic Field Research & Journey Mapping for future visioning
    • Usability testing, quantitative and qualitative mixed methods
    • Data Science and analytics of product performance
  • Constant Contact

    User Experience Researcher|Sep, 2012Nov, 2016

    As User Experience Researcher at Constant Contact I conducted hundreds of usability tests and on-site interviews with users of an online marketing tool. I developed a passion for User Centered Design and Design Thinking, loved participating in Innovation Jams, and enjoyed the camaraderie of a large team of user experience practitioners. It was a dream job!

    • The contextual inquiry model I helped put in place continues to be utilized widely by the organization
    • Usability testing from lean studies to full scale benchmarking efforts
    • Design thinking facilitation, diary studies, and many other methods

Education

  • Bentley University

    Masters - Human Factors in Information Design|Sep, 2011May, 2013

    Comprehensive UX curriculum including courses in: Measuring the User Experience, Managing the User-Centered Design Team, Testing and Assessment Methods, Ethnography and Field Research, Advanced User Interface Design

  • Emerson College

    Visual & Media Arts - Film and New Media|20052009

    Web design, research and creative writing, speech and language, and television and film production.

  • University of Pennsylvania

    Certification - Gamification|2013

  • Caifornia Institude of the Arts

    Certification - Graphic Design Specialization|20162016

  • University of California Berkeley

    Certification - Interaction Design Specialization|20162016

Projects

  • "You Want Me to What? A Practical Guide to Diary Studies" UXPA Boston 2015

    Co-Presenter|Apr, 2015Apr, 2015

Skills

    • User Experience
    • Usability Testing
    • Formative Discovery Research
    • Quantitative Research for UX
    • Longitudinal Diary Research
    • Journey Mapping
    • Personas
    • Interaction Design
    • R-Studio
    • HTML/CSS