Hardik Rijhwani

Built a platform to provide self-ride electric scooter rentals to cater to the last mile & short commute needs of users.

Product suite comprised of -

Consumer facing Android application, Operations & Charging management command centers & IoT device configured at scooter end to facilitate digital hiring.

• Launched operations in Pune with 25 e-scooters (Mar 2019) and scaled the fleet to 200 e-scooters (Mar 2020)
• Served 32000+ rides catering to mobility needs of 15000+ users. Fleet covered 120000+ kms shifting left 10000+kg in Co2 emissions
• Achieved ~3x growth in MRR from $500+ in Mar, 19 to $1400+ in Feb, 20
• Optimized battery swap cost from $.20 to $.10 by pooling swaps
• Identified power user segments and launched a subscription offering for them
• Experimented a B2B offering for hyperlocal delivery in partnership with Dunzo and understood the shortcomings of low-speed scooters in serving this use case
• Partnered with smart city authorities, public transit agencies & OEMs to support in scaling the parking infrastructure & fleet.
• Built a 20 member team spanning across- Dev (SW/HW), Business Operations, Finance & Field Ops

Product-

https://www.dropbox.com/sh/dmh22jlq0ziikjj/AAB38lwwqz22_9th9v7MBuuca?dl=0

Built a suite of products & solutions under the Customer-360 portfolio catering to the After-Market Service supply chain of Hi-Tech OEMs. This suite helped them improve customer engagement, increase service revenues & optimize warranty cost. Led several implementations of the product-

Client Insights Portal | Customer : IBM | $1Mn+ in revenue

• Optimized asset management for one of their banking client enabling real time visibility into warranty risk exposure for 200 regional heads across the globe

https://mediacenter.ibm.com/media/Portal+for+IBM+Client+Insights/1_fv1b0c7r

Asset Recovery | Customer : DELL | $500k+ in revenue

• 4x'ed asset recovery rate improving bid closure rate from 2% to 8% by digitizing the bid generation process

https://www.dell.com/learn/ag/en/agcorp1/corp-comm/circular-economy?c=ag&l=en&s=corp&cs=agcorp1

Customer Definition Management | Customer : DELL | $300k+ in revenue

• Digitized customer definition management for 200 TAMs (Technical Account Managers) saving 10+ hours/week for each TAM in the Account management org

• Business Intelligence developer (SAP BO, MSBI, Qlik & Informatica)
• Member on Intellizen(IP) development & POCs - Suite of 150 configurable reports & 15 dashboards for supply chain management in Manufacturing