Sum Ying Lam

Created software projects for use by a local non-profit, Nurture PA, and helped to maintain the current application and provide support.

Helped build and maintain custom Wordpress websites for a range of clients, from nonprofits to local city government.

Also responsible for client management, led meetings both internally and client-facing, and participated in pair programming and software demos.

Supported technology-enhanced language learning by assisting language students, instructors, and researchers in various technical tasks, such as the operations of various computer and software programs across different operating systems.

Also responsible for administrative tasks such as answering calls, taking messages, checking users in and out of the laboratory and maintaining the equipment inventory.

Greeted guests, planned floor seating arrangements, managed reservations, answered phone calls and took messages, received and ensured fulfillment of online and phone orders, managed cash drawer, and ensured customer satisfaction.

Responsible for all patient-flow operations, such as checking patients in/out, answering, triaging and routing telephone calls, taking messages, verifying patient insurance eligibility, billing, scheduling appointments, coordinating referrals by working with insurance companies and other medical specialists, and providing pre-and post-operative patient education.

Greeted, assisted, and advised clients in the Women's Desiger Footwear department by recommending products based on their personal preferences and needs.

Worked with a team to meet daily sales quotas, and provide a custom shopping experience for each customer.

Also helped set up and maintain floor and maintained stock and inventory.

Scheduled patient visits and procedures in the Neurosurgery department, involving verifying patient insurance eligibility and coordinating with other specialists.

Also responsible for answering, triaging and routing telephone calls, and taking messages.