Abdul Wahab V M

Abdul Wahab VM

Kerala, India

Wahabvm@gmail.com

+918136981595

To seek a challenging environment that provide opportunities for continuous learning and development. Intending to strive towards excellence in the field by working in a competitive and motivated environment that allows me to utilize my experience, education, skills and creativity at its best possible way

Work Experience

Noor Bank

Senior Bank Teller

Feb, 2013 - Nov, 2018

• Performing transactions in cash, cheque, DD, MC, Foreign Exchange and other modes • Work as the Acting branch operation manager in the absence of bank operation manager • Reviews letter of credit documents to determine compliance with international standards • Greet customers when they arrive and direct them to the appropriate Stations • Resolve customer complaints via phone and email. • Experienced in overseeing the operation of junior tellers • Identify and assess customer’s need to achieve satisfaction • Handling sensitive information in a confidential manner. • Build sustainable relationships and thrust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers • Acting as Joint Custodian as per dual custody guidelines • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information • Generating sales leads that develop into new customers • Identifying and assessing customers’ needs to achieve satisfaction

Al Ghurair Exchange LLC

Remittance Staff

Jan, 2011 - Dec, 2012

• Deliver an error-free customer services aimed at providing an uncompromised satisfaction on customers but not compromising the policies and procedures. • Entertains and handling the customers with different demographics without any biases on nationality, color, race and income, meet their required services and maintaining sound relationship with customers. • Practices the Know your Customer ( KYC ) and Customer Due Diligence ( CDD ), adheres to the AML Policies, regulatory requirements of the Company and compliance of the Central Bank. • Process transactions such as foreign currency exchange, money transfers, of all kinds and collection of payments, inward remittance and other utility payments. • Perform cash transactions with high level of speed and accuracy with avoidance of cash shortages or overages, double postings and misclassifications. • Transfers balanced cash collections to the in-charge and generates necessary closing reports. • Achieving and exceeding on Customer Service objective for customer satisfaction and thereby repeat sales and transactions by providing product knowledge and guiding them through demonstration. • Contributes for achieving or exceeding allocated sales targets by offering excellent customer service and cross selling of different products and services offered. • Work out on solving problem items, customer complaints, questions and inquiries. • Observes high level cooperation with the colleagues, Branch in charge and with all the support units

Education

Bharathiar University

Bachelor Degree Business Management

Jan, 2006 - Sep, 2009

Skills

Customer Service
Cash Handling
Accuracy
Analytical
Innovator
Problem Solving
Team Management
Time Management