Oversees various aspects of Team55 (Abilene Christian's technical support). Includes employee reviews, social media and marketing, digital sign deployment, station maintenance, web development projects, and supervising direction of marketing and implementation of computer auctions.
Supervised student computer repair center for Abilene Christian University's student technical support. Fixed software related problems, removed malware, and replaced computer hardware components. Responsible for management tasks like statistics and employee supervision.
Answered front line support calls and diagnosed problems and fixed them at Tier 1. Kept records of incidents in the Incident Management System by logging customer information and documenting problem and resolution steps.
Primary designer for Wildcat Software, a student-run software company at Abilene Christian. Designed UI mockups and interactive prototypes, and worked with primary developers to implement designs.
3.56 GPA