Iridiana Reza

My role as an Office Manager is to organize and coordinate office administration and procedure to ensure organizational effectiveness, resourcefulness and safety. My responsibilities consist of proficiency in verbal and written communication, strategic planning or prioritizing, and attention to detail. Ultimately, I set the tone for HCH and establish policies that remain consistent to the quality of our service throughout the company.

• Point person for maintenence, mailing,shipping, supplies, equipment, bills, and errands
• Arrange and schedule meetings or appointments, and organize office operations
• Answer series of phone calls with proper phone etiquette and redirecting calls to the appropriate department
• Greeting guests and provide general support
• Design and implement filing systems that are updated and maintained regularly
• Improve communication throughout the entire organization and supporting other departmrents by assisting

Performed a multitude of administrative tasks that contributed to the orderliness and productivity of the program. Maintained and reported data to be compliant with school-program guidelines and developed innovative techniques for improving the standards of the program.

• Facillitated class meetings, workshops, and events
• Inserted documents onto external/internal databases
• Created sheets on excel to organize class schedules or data
• Disperse, organize and send mail; mass email participants
• Answer phone-calls and inform on Foster and Kinship Care Education program
• Recruit participants to classes and advertise classes

Served as the departments focal point for information pertaining to the program and assisted any student or guest that entered the office. Executed any clerical duties that maximized the programs efficiency.

• Perform customer/student service and assist students with questions and concerns
• Answered phone calls and made appointments
• Scanned and filed student documents
• Created flyers and assisted with workshop events
• Compiled student grade lists and entered records onto PeopleSoft Software program