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Jason Carrasquillo

Client Service & Implementation Specialist
Greater New York City Area
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linkedin.com/in/jasoncarra
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jaycarra@gmail.com
I'm a client service and implementation specialist keenly interested in helping others and problem solving. For over a decade I’ve been helping businesses deliver superior client service. I've personally managed hundreds of successful implementations featuring web-based products. I have developed emotional intelligence from exposure to a plethora of personalities and situations. When I’m not on the job, I enjoy fitness, nutrition, reading, and indulging my love for the arts and culture in New York City and beyond.
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Work Experience

Jason Carra Photography

Freelance Prohotographer
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Apr 2013 - Current

Portfolio, editorial, special event, and fine art photography services.

Oddcast

Technical Consultant
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Dec 2015 - Jan 2016

Contract assignment providing software, browser, and email technical support for current app promotion. Diagnosing, troubleshooting, and resolving client issues using the app on laptops, tablets, and mobile devices.

Banc of California

AVP, Project Manager
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Aug 2014 - Nov 2014

Project lead for EVP of Operations. Led space relocation project. Coordinated furniture, electrical, and other logistical concerns. Joined Treasury Group in order to assist with Banco Popular migration of over 70,000 accounts into Banc of California's platform. Worked closely with operations to migrate banking, product, and personal account data.

Altec

Project Manager
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Dec 2013 - Feb 2014

Coordinated implementation of Doc-Link software, serving as client liaison. Integrated Doc-Link with client's ERP software. Responsible for maintaining project schedule, tracking bugs/bug fixes, and fielding implementation related client issues.

JPMorgan Chase & Co.

Implementation Associate
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Apr 2006 - Mar 2013

Implementation Specialist supporting the NYC/Upstate GNPH(Middle-Market Government Not-for-profit Healthcare Public Sector) business segment. Managed multiple concurrent complex implementations for a diverse and demanding client base. Provided project management, technical support, training, and client services.

Hudson Valley Bank

Investment Management & Trust Assistant
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Jul 2005 - Mar 2006

Served as the assistant to the Vice President of Trusts. Consulted with trust clients, addressing client issues an concerns as related to trust accounts. Reviewed/processed trust documentation for account opening and maintenance.

JPMorgan Chase

Personal Banker
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Feb 2005 - Jun 2005

Personal Banker serving the Union Square branch in Manhattan. Worked closely with the branch financial advisor in selecting suitable investments. Acted as a consultant, recommending cash management products for consumers and small business owners.

Citi

Registered Sales Assistant
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Jan 2004 - Jan 2005

Assistant to the Sales Manager of Investments in the brokerage division. Consulted with clients regarding financial portfolio. Placed orders for stocks, bonds, funds, and other investments.

TD

Registered Client Service Associate
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Jan 2000 - Aug 2003

Client Service Representative in the retirement account division. Provided client service for retirement account. Placed orders for stocks, bonds, funds, and other financial products. Handled customer service issues, troubleshooting, and tech support in a high-volume call center environment.

Education

Ocean County College

Computer Science
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1994

HubSpot Academy

Inbound Certification
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Feb 2016 - Current

Inbound marketing training course that covers the fundamentals of the inbound marketing methodology (SEO, blogging, landing pages, lead nurturing, conversion analysis and reporting).

Rackspace

CLOUDU Certificate
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Apr 2013 - Current

Designed for business owners and technical professionals in order to boost their knowledge of the fundamentals of Cloud Computing.