Viet Pham, Program & Transformation Director | Delivering Enterprise-Wide Impact Through Data & Technology

• Managing a 40M DKK enterprise data strategy program at FLSmidth, ensuring alignment across 25+ countries.
• Leading the customer data optimization program at FLSmidth, reducing data redundancy by 90% and increasing operational efficiency.
• Developed the data & analytics strategy and roadmap framework.
• Defined a market-entry strategy targeting high-growth industries, to lay the foundation for expansion in Öresund.
• Secured executive approval for scaling sales and marketing efforts to increase lead generation and strengthening pipeline growth.
• Cultivating key customer relationships, identifying and capturing new demand.

• Directed the supply chain data harmonization project at FLSmidth, leading to a 15% increase in supplier on-time delivery rates.
• Raised the awareness of AI within the organization increasing adoption of GenAI tool to 73%.
• Optimized operations by cutting low-demand offerings and eliminating redundancies.
• Drove the evolution of our offerings, focusing on AI to stay ahead of the competition.
• Facilitated a dynamic Executive ecosystem within the CoE, promoting cross-functional collaboration.

• Led global teams of 50+ stakeholders, aligning digital initiatives with executive objectives.
• Secured a multimillion DKK ITSM contract by leading RFQ processes for a global transport company with 75.000+ employees.
• Spearheaded the global product data standardization, integrating 50+ systems and elevating win rates by 9% for FLSmidth.
• Conducted value analyses for multiple C20 companies, ensuring tech projects align with business strategy.
• Chosen among 700 employees to be part of the Millennial Board to shape Sofigate's strategic direction.

• Spearheaded the development of a prototype using advanced data science and modeling approaches to contribute to a 5x increase in operational efficiency by predicting property conditions.
• Identified a market gap and led the end-to-end process from concept to operational business, realizing a fully-fledged start-up within 18 months.
• Balanced responsibilities between a high-demand management consulting role and start-up leadership, achieving a successful exit strategy within 15 months.

• Managed a team of 5 associates, driving talent acquisition, onboarding, and training.
• Developed Machine Learning prototype, automating maintenance plans and achieving a 5x efficiency increase.
• Implemented robotics in demolition, reducing hazardous environment exposure by 70%.
• Reduced cost of craftsmen's repair by 25% implementing reality capture, to reduce costs in relation to relocation.
• Educated 19 C-Level executives on digital concepts and data and analytics techniques opportunities at Dansk Industri’s Tech for Top Management.

• Leading a Master Data Management initiative across 25+ countries, delivering 15% operational cost savings and improved cross-departmental collaboration.
• Engage key stakeholders across workstreams, reporting on project progress and mitigating risks to ensure 10-20% operational cost savings from data quality improvements.
• Ensure harmonization and deduplication of customer, supplier, and parts data, achieving up to 30% labor cost reduction through data automation and error minimization.
• Manage an allocated budget of 40M DKK, ensuring efficient resource deployment across teams and a potential 5-10% revenue increase from improved data-driven decision-making.

• Led a 6M DKK global master data project, with data engineers, data scientists, master data managers and business sponsors.
• Achieved 95% harmonization in customer data for the pilot, enhancing data accuracy and consistency across multiple systems.
• Implemented deduplication processes with core ERP and CRM systems, reducing data redundancy by 90% and increasing operational efficiency.
• Developed a future-state customer mastering life cycle process, leading to a 30% increase in revenue growth through improved customer insights and decision-making.

• Led a 12M DKK global master data project, with data engineers, data scientists, master data managers and business sponsors.
• Utilized machine learning and computer vision to resolve duplicate parts data, achieving an 80% reduction in data redundancy across 50+ ERP systems.
• Streamlined attributes and clarified data ownership, resulting in a 50% improvement in inventory accuracy.
• Optimized sales and supplier management processes, leading to a 15% increase in supplier on-time delivery rates.

• Led a 8M DKK global cross-functional transformation project, with data engineers, enterprise architects, application developers and business sponsors.
• Managed a team cross-functional team of 50+ stakeholders.
• Implemented a data lake solution, consolidating 50+ disparate data sources.
• Increased order intake of aftermarket by 9% by mapping technical, sourcing, cost and sales data through API integrations.
• Managed UX design of an Azure web app to increase customer experience for 2 regions.

• Orchestrated engaging, AI-themed member events, highly praised for their innovation and interactive approach.

Admitted as a member of Mensa Denmark the largest and oldest high IQ society in the world. It is a non-profit organization open to people who score at the 98th percentile or higher on a standardized, supervised IQ or other approved intelligence test that measures your analytical skills and problem-solving abilities.

Selected from a pool of more than 7.000 applicants from more than 100 countries, to participate in UNLEASH - Innovation lab for SDGs in Singapore, where I worked on solutions to the UN Sustainable Development Goals.

Selected to join the Nova Network the global by-invitation-only top-talent network that connects over 10.000+ members who live in 72 countries, come from a wide variety of industries, and belong to the top 3% of their field of expertise.