Vincent Ngu

UX & Product Designer

Boston, MA

Work Experience

  • Drift

    Senior Product Designer|Oct, 2019Current

    I will be supporting the Product Design team in improving Drift’s conversational marketing platform and customer experience.

    • Panera Bread

      Senior User Experience Designer|Sep, 2016Oct, 2019

      Achievements include: Helped form Panera’s first in-house digital design team; redesigned Panera’s eCommerce platforms (Android, iOS, Self-Service Kiosks, Responsive Web); established a cross-platform design language that ensures consistent user touch-points; added capacity to produce animations in-house on the design team; organized/facilitated user research and usability studies; produced Panera’s first Google Assistant Action and Alexa Skill; received green light from CEO for a new product pilot; mentored junior designers; designed & launched Rapid Reorder feature which broke conversion rate records.

      • Launched Android & iOS redesign (2018)
      • Panera's Voice Ordering demo'd at Google I/O's 2017 Keynote
      • 4th place team at Panera's 2017 Hackathon for Apple TV integration
    • EF Education First

      User Experience Designer|Jun, 2015Sep, 2016

      Achievements include: Provided design input as the sole UX designer assigned to three cross-functional agile teams; launched a redesign of the Group Management web portal; redesigned The Equator blog; supported The Studio with UX guidance on assigned projects.

      • Worked on Memento, winner of the People's Choice award at Collabatron 2, a 32 hour Design/Hackathon
    • General Assembly

      UX-Designer-in-Residence (Contract)|Oct, 2015Feb, 2016

      Responsibilities included: Facilitating exercises and activities to encourage hands-on learning; answering questions and providing advice for students; setting up office hours to discuss students' projects in-depth.

      • Part-time 12 week User Experience Design class
    • Evergage

      Experience Designer|May, 2014Feb, 2015

      Achievements include: Designed marketing campaigns for High Value & VIP clients; implemented campaigns using HTML/CSS & jQuery in the Evergage platform; produced UI mockups & design assets for Engineering & Marketing teams.


      • General Assembly

        Certificate - User Experience Design Immersive|Mar, 2015May, 2015

      • Salem State University

        BA - Psychology|Sep, 2009May, 2014


        • User Experience Design
        • User Experience Research
        • User Interface Design
        • Interaction Design
        • Information Architecture
        • Design Strategy
        • Wireframes
        • Rapid Prototyping
        • Usability Testing
        • Sketch
        • Adobe Photoshop
        • Responsive Design
        • Mobile Design