UX & Product Designer
I will be supporting the Product Design team in improving Drift’s conversational marketing platform and customer experience.
Achievements include: Helped form Panera’s first in-house digital design team; redesigned Panera’s eCommerce platforms (Android, iOS, Self-Service Kiosks, Responsive Web); established a cross-platform design language that ensures consistent user touch-points; added capacity to produce animations in-house on the design team; organized/facilitated user research and usability studies; produced Panera’s first Google Assistant Action and Alexa Skill; received green light from CEO for a new product pilot; mentored junior designers; designed & launched Rapid Reorder feature which broke conversion rate records.
Achievements include: Provided design input as the sole UX designer assigned to three cross-functional agile teams; launched a redesign of the Group Management web portal; redesigned The Equator blog; supported The Studio with UX guidance on assigned projects.
Responsibilities included: Facilitating exercises and activities to encourage hands-on learning; answering questions and providing advice for students; setting up office hours to discuss students' projects in-depth.
Achievements include: Designed marketing campaigns for High Value & VIP clients; implemented campaigns using HTML/CSS & jQuery in the Evergage platform; produced UI mockups & design assets for Engineering & Marketing teams.