Vincent Ngu

I will be supporting the Product Design team in improving Drift’s conversational marketing platform and customer experience.

Achievements include: Helped form Panera’s first in-house digital design team; redesigned Panera’s eCommerce platforms (Android, iOS, Self-Service Kiosks, Responsive Web); established a cross-platform design language that ensures consistent user touch-points; added capacity to produce animations in-house on the design team; organized/facilitated user research and usability studies; produced Panera’s first Google Assistant Action and Alexa Skill; received green light from CEO for a new product pilot; mentored junior designers; designed & launched Rapid Reorder feature which broke conversion rate records.

• Launched Android & iOS redesign (2018)
• Panera's Voice Ordering demo'd at Google I/O's 2017 Keynote
• 4th place team at Panera's 2017 Hackathon for Apple TV integration

Achievements include: Provided design input as the sole UX designer assigned to three cross-functional agile teams; launched a redesign of the Group Management web portal; redesigned The Equator blog; supported The Studio with UX guidance on assigned projects.

• Worked on Memento, winner of the People's Choice award at Collabatron 2, a 32 hour Design/Hackathon

Responsibilities included: Facilitating exercises and activities to encourage hands-on learning; answering questions and providing advice for students; setting up office hours to discuss students' projects in-depth.

• Part-time 12 week User Experience Design class

Achievements include: Designed marketing campaigns for High Value & VIP clients; implemented campaigns using HTML/CSS & jQuery in the Evergage platform; produced UI mockups & design assets for Engineering & Marketing teams.