Vincent Ngu

UX & Product Designer
Boston, MA


Work Experience


Senior Product Designer

Oct, 2019 - Current

I will be supporting the Product Design team in improving Drift’s conversational marketing platform and customer experience.

Panera Bread

Senior User Experience Designer

Sep, 2016 - Oct, 2019

Achievements include: Helped form Panera’s first in-house digital design team; redesigned Panera’s eCommerce platforms (Android, iOS, Self-Service Kiosks, Responsive Web); established a cross-platform design language that ensures consistent user touch-points; added capacity to produce animations in-house on the design team; organized/facilitated user research and usability studies; produced Panera’s first Google Assistant Action and Alexa Skill; received green light from CEO for a new product pilot; mentored junior designers; designed & launched Rapid Reorder feature which broke conversion rate records.

  • Launched Android & iOS redesign (2018)
  • Panera's Voice Ordering demo'd at Google I/O's 2017 Keynote
  • 4th place team at Panera's 2017 Hackathon for Apple TV integration

EF Education First

User Experience Designer

Jun, 2015 - Sep, 2016

Achievements include: Provided design input as the sole UX designer assigned to three cross-functional agile teams; launched a redesign of the Group Management web portal; redesigned The Equator blog; supported The Studio with UX guidance on assigned projects.

  • Worked on Memento, winner of the People's Choice award at Collabatron 2, a 32 hour Design/Hackathon

General Assembly

UX-Designer-in-Residence (Contract)

Oct, 2015 - Feb, 2016

Responsibilities included: Facilitating exercises and activities to encourage hands-on learning; answering questions and providing advice for students; setting up office hours to discuss students' projects in-depth.

  • Part-time 12 week User Experience Design class


Experience Designer

May, 2014 - Feb, 2015

Achievements include: Designed marketing campaigns for High Value & VIP clients; implemented campaigns using HTML/CSS & jQuery in the Evergage platform; produced UI mockups & design assets for Engineering & Marketing teams.


General Assembly

Certificate User Experience Design Immersive

Mar, 2015 - May, 2015

Salem State University

BA Psychology

Sep, 2009 - May, 2014


  • User Experience Design
  • User Experience Research
  • User Interface Design
  • Interaction Design
  • Information Architecture
  • Design Strategy
  • Wireframes
  • Rapid Prototyping
  • Usability Testing
  • Sketch
  • Adobe Photoshop
  • Responsive Design
  • Mobile Design