Nicole Morris

• Work closely with clients, an architect, and contractors to establish a comprehensive plan for home renovations, leveraging expertise in design to provide recommendations that balance functionality and aesthetic appeal.
• Collaborated with partners to develop comprehensive business plans for the successful soft launch of two family businesses within a two-month timeline during fall 2023. Continue collaboration until the official launch in 2025.
• Conduct research and analyze industry trends to inform business strategy development or improvements for non-profit and for-profit clients.
• Empower individuals to navigate career transitions by guiding them to recognize their worth, showcase their impact, and bolster their confidence through tailored coaching and resume/business development support.

• Served as a key leader in developing an award-winning 🏆 home lending product that generated over 18 billion in funded loans in just two years.
• Successfully executed a phased approach to reduce experience drop-off from 18% to 8%.
• Oversaw design and feature delivery, increasing engagement in Chase MyHome from 6.6% to 17%, leading to a 17% increase in lead volume.
• Solved complex cross-channel initiatives by collaborating with stakeholders, implementing innovative design solutions, and contributing to the design system.
• Worked closely with stakeholders and tech teams to define and deliver final features and functionality based on business goals and user-driven data.
• Joined a specialized team to consolidate and streamline Chase account opening flows into a single base user experience flow, resulting in 50% less build time for development.
• Spearheaded efforts to cultivate an inclusive and collaborative work environment that prioritized personal growth and professional development of team members.

• Assisted in pioneering the BBVA Experience platform, enabling designers to create consistent digital banking experiences across 30 countries, resulting in up to 80% front-end development cost savings.
• Earned the Designer Excellence Award 🏆 for unwavering commitment, adaptability, and leading a cross-functional team to deliver multiple products within BBVA Experience.
• Influenced BBVA US stakeholders on a staged approach for their Mortgage redesign by providing in-house design solutions and developing a secondary design strategy with the current vendor on customer experience improvements.
• Facilitated roadmap alignment sessions, assisted with design thinking workshops, onboarded cross-functional team members, and implemented design processes and software tools such as Zeplin within agile projects.

• Strategized with development, business managers, and product owners worldwide on daily scrum and agile sessions to deliver conceptual customer-centric products and designs.
• Facilitated knowledge sharing and streamlined delivery efforts by proactively disseminating the latest processes and guidelines to peers, resulting in increased team productivity and efficiency.
• Coached, mentored, and led associate UI and UX designers to enhance their skills and improve project outcomes.

• Collaborated with cross-functional teams, including product owners, and external design agencies to gain a comprehensive understanding of various banking products and customer needs for Barclaycard banking and finance apps.
• Led UI design for multiple Barclaycard products, including mybarclaycard Android app that introduced Android contactless payments in the UK before Google.
• Collaborated with various tech partners to develop innovative solutions and designed bPay Android app that allowed for cashless payments via wearable devices.
• Received one of the first BTCD Design Awards 🏆, created by the Director of Design, for exceptional UI design and team collaboration.

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