Rahman Jetha

Within a hybrid Waterfall-Agile environment, I worked with senior stakeholders on multiple workstreams at the tier one Investment Bank, BAML. These included the full lifecycle tech delivery of a new regulatory system and document storage system with third party providers, as well as managing non technical book of work remediation

• Conducted ‘customer journey’ workshops with Dublin Cash Management Team (visiting Dublin office occasionally) and documented by producing personas and customer journey mappings, aswell as current state ‘As Is’ and ‘To Be' of impacted procedural changes
• To support development with our 3rd Party (Meritsoft), I used agile requirements gathering approaches to convert capabilities and features into epic/user stories. As Project Manager, I worked with stakeholders across Front Office, IT Development, and Operations to prioritise sprint backlog.
• Created process flow diagrams documenting all areas of operational change and seeking sign off from global stakeholders
• Created project plans for multiple projects being managed using MS Project and tracked budget using internal project reporting tool
• Produced RACI Matrix (Roles and Responsibility Matrix) capturing both post go-live operational duties
• Coordinated testing and training for multiple workstreams. This included producing a test plan, test scripts/scenarios, and logging issues via JIRA as well as running training workshops
• Created project plans for multiple projects being managed using MS Project
• Managed team in India on supporting project to ensure quality assurance of firm abiding to new regulation.
• Led weekly Operations Working Group meetings and provided update on project status to Steering Commitee
• I also managed the ‘Client Assets Document Storage Project’ working with 3rd party vendor SAP Ariba. Similarly I used agile tools like Jira and Confluence to sprint plan, manage backlog and oversee scrum delivery in matrix team structure include Operations, Technology, Network Management

Working in a lean environment within the Reference Data Team supporting small scale deliveries from business case workshopping to process building and delivery via sprints. As a BA/PM, I supported a number of digital transformation projects, including the conversation of paper based legal documents into data attributes and the automation of manual data operations processes into automated web apps.

• Working with Legal stakeholders on a high profile infrastructure project, I worked with a solutions architect and an operations team to re-engineer the delivery of data attributes from a new Legal system to a regulatory reporting tool via REST API
• Undertook data mapping exercises to ensure key paper based fields were correctly absorbed into new Legal data warehouse tool, and distributed to supporting systems
• In order to scope the strategic decisions as part of the infrastructure project, I worked with system architects and Legal senior management to produced system architecture diagrams and process flows. This detailed REST API connectivity for consumption of data attributes between new and existing systems, supporting the requirements gathering.
• In charge of running business case ‘ideation’ workshops with operations and development team. This involved discussing smalls scale change proposals with Operations personnel, capturing as business cases and prioritising high value business cases for development within our product backlog
• Undertook t-shirt sizing/resource assessment sessions with SMEs and developers to identify effort, resource, budget required and presented proposal to approval committee
• Capture of key requirements for developers through creation of user stories/Epics via JIRA. Worked very closely with developer to ensure user stories understood
• Managed backlog prioritisation through Kanban boards, working with developers and Operations team to identify key focus on daily basis to support MVP delivery vs nice to have.
• Working with UX leads, produced wireframes of proposed delivery to developer to support tech delivery and produced customer personas and customer journey mapping and ensure design had customer-fit and was in line with user/tech expectations
• Supported scrum teams with delivery, coordinating daily standup/scrum meetings as well as weekly Op. Managed backlog refinement exercises on a periodic basis.
• Coordinated SIT/UAT checkpoint workshops with Operations and Tech to test/ review MVP delivery and refine applications with developer within the allotted sprint window.
• Participated in wider programme Sprint Planning workshops with Product Owner using Jira and Confluence
• Tracked project timelines creating a Project Roadmap which was presented to stakeholders, working groups and steering committees. I also worked closely with the Product Owner to propose and track budget requirements based on time/resource allocations provided by Tech Leads.

Joined Nomura on the Graduate Programme. As an Associate Business Analyst in Operations, I worked on the full lifecycle software delivery on change projects from ideation, documentation, to go-live.