Ensuring premier service to all customers (internal and external) ; scheduling 70+ associates on a weekly basis; ensuring all money service laws are understood and followed by Customer Service associates; maintaining an adequate amount of cash on hand to operate registers throughout the store; interviewing applicants; processing new hires (including I-9s for employment eligibility); ensuring all associates are trained in a timely manner; managing inventory and supplies; creating and achieving sales goals for community fundraisers (March of Dimes, United Way, Children's Miracle Network, etc.); ensuring Publix standards for all departments are maintained in the absence of the Store and Assistant Store Manager; and any other customer-related responsibilities that occur.
Ensuring premier service to all customers (internal and external) ; scheduling 70+ associates on a weekly basis; ensuring all money service laws are understood and followed by Customer Service associates; maintaining an adequate amount of cash on hand to operate registers throughout the store; interviewing applicants; processing new hires (including I-9s for employment eligibility); ensuring all associates are trained in a timely manner; managing inventory and supplies; creating and achieving sales goals for community fundraisers (March of Dimes, United Way, Children's Miracle Network, etc.); ensuring Publix standards for all departments are maintained in the absence of the Store Manager, Assistant Store Manager, and Customer Service Manager; and any other customer-related responsibilities that occur.
Ensuring the customers receive efficient service without sacrificing quality; processing payroll for the store; ensuring time punch errors are corrected to avoid discrepancies in associate paychecks; handling customer requests and complaints, deferring to management when necessary; and processing new hires (including pre-hire paperwork and post-orientation/training).
Opening and closing the cash office (including processing all forms of tender and making cash and check deposits); counting all the tills down at the end of the day; correcting accounting errors; training new associates; providing premier service at all times; process money service transactions while abiding by compliance laws; ordering supplies and change for the department; and helping out wherever needed as business needs changed.
Graduated 5th out of 330 students; actively involved in the National Honor Society, Beta Club, and president of the Interact Club; volunteered at a local elementary school and was a Teacher Cadet.
Earned a full tuition scholarship to College of Charleston and intended to go for a major in Biology. I stopped attending to focus on my career in Customer Service at Publix.