Research-driven professional with 9+ years designing and executing mixed-methods studies across healthcare, fintech, and AI sectors. Specialized in transforming complex user needs and behavioral data into strategic insights that drive measurable business outcomes. Relocating to Mexico City and pursuing research opportunities. Bilingual communicator with deep understanding of Latin American markets and proven ability to influence cross-functional stakeholders through evidence-based storytelling.
Established UX vision for the R&D area spanning 5 products, aligning 9 designers and stakeholders around evidence-based design principles
Designed and executed multi-method research initiatives, including: interviews, surveys, and behavioral analysis, to uncover critical workflow friction points affecting research scientists
Translated research findings into strategic recommendations through compelling data narratives; facilitated collaborative workshops with scientists and development teams to drive adoption
Accomplished 10x efficiency improvements in scientific workflows
Led iterative user research program for AI-powered research platform, conducting contextual interviews and usability studies with data scientists to refine product-market fit
Establishing a continuous user research strategy, combining qualitative and quantitative methods to understand our users and make better product decisions.
Some of the features and projects where I led the design were:
The redesign of the API documentation site (docs.bankingcircleconnect.com) improving greatly the information architecture, reducing support request by 65%.
The expansion of the foreign exchange feature to include stablecoins trading.
Redesign of the B2B payments user flow, reducing the complexity and time to complete payment.
Led the design of new features for our cochlear implant fitting software, Genie Medical CI.
Spearheaded clinician research for cochlear implant fitting software; conducted field studies and usability evaluations that enhanced clinical workflows and strengthened practitioner confidence.
I was introduced to User-Centered Design and Design Thinking.
I studied for one year abroad at Fachhochschule Salzburg, where I took Design and Product Management Courses.
Skills
Research Methodologies: Mixed-methods study design, survey development & statistical analysis, semi-structured interviews, contextual inquiry, usability testing, ethnographic observation, data synthesis & insight generation, research-based storytelling
Cross-Functional Leadership: Stakeholder management, collaborative partnering with Product Management, Data Science, Marketing, and Engineering teams, workshop facilitation, influence without authority