Helpdesk Consultant at UCLA Digital Initiatives and Information Technology (DIIT)
San Jose, California
|
angeliquetaloyo@gmail.com
|
4088320839
A
T
Work Experience
UCLA Alpha Epsilon Delta
International Medical Missions Vice Director
|
Jun 2016 - Current
Plan medical missions through collaboration with CPR Hero - Find additional funding sources to subsidize members' trips abroad
UCLA Digital Initiatives and Information Technology (DIIT)
Helpdesk Consultant
|
Mar 2016 - Current
Troubleshoot informational technological (IT) issues with Macintosh/ Windows OS and network databases/ patching, and communicate with students and faculty throughout the UCLA campus libraries via helpdesk support (Remote Assistance/JIRA) to ensure reliability of technology (laptops, desktops, folios, etc) and resources by drafting report recommendations - HP Thinclient troubleshooting - Remote network to help troubleshoot issues on DIIT computers and laptops - Clone/image 300+ CLICC laptops using a network connection and Powershell - Network patching throughout various wiring closets on campus - Active Directory account management and password resets
UCLA Alpha Epsilon Delta
Public Health Career Committee Director
|
Sep 2015 - Jun 2016
Served as a resource for any public health career inquiries for active members - Hosted workshops for the Public Health Career Committee
Samahang Pilipino Board
Education Coordinator
|
Jun 2015 - Jun 2016
Spearheaded the campaign for Pilipino studies, a campaign to expand academic resources and spaces for Pilipinos, ie.) Pilipino minor, more Pilipino Diversity Requirement courses, increasing Pilipino tenure - Aggregated research and statistical data on over 200 Pilipino students regarding the relationship of their academic profile and interest in Asian American courses - Served as a liaison between academic resources on and off campus to Samahang Pilipino’s general membership - Coalition-built and co-programmed with community based organizations, such as People's Core and Anakbayan LA - Represented UCLA in SIKAP, a Southern-Californian coalition based on expanding Pilipino studies at different universities
Utilized Voyager to lend out laptops to students and staff - Utilized the Instructional Resouce Maintenance Application to facilitate technology reservations made by students, staff, and faculty - Facilitated foot traffic and maintain a positive learning environment in the CLiCC computer lab/classrooms - Helped students and faculty with computer, laptop, and printer issues - Set up projectors, laptops, and foster cleanliness - Provided customer service to any other library or troubleshooting issues Student Activities Center Board of Governors (SACBOG) at UCLA Undergraduate Students
Association Council (USAC)
|
Sep 2014 - Jun 2015
Mandated the funds and equipment of the Student Activities Center - Decided which areas of the building need renovation - Brainstormed possible additions to the building for the future
Samahang Pilipino Advancement Community Empowerment (SPACE)
Internship Coordinator
|
Jun 2014 - Jun 2015
Created SPACE Internship as an official 2 unit P/NP class for the first time - Increased intern objective numbers by 200% - Facilitated weekly classes that engaged interns in discussion - Invoked interns to critically dialogue about Pilipino culture, history, and other issues - Assigned readings that shed insight on barriers to higher education
UCLA Residential Life
Hedrick Hall Front Desk Clerk
|
Apr 2014 - Oct 2014
Gave customer service to customers who need help on general directions, questions about UCLA, booking study rooms - Executed sales, returns, and other monetary services through cashier handling