Anupam Sadhukhan

Successfully recruiting consultants for various permanent/full time, contract positions on various IT Technologies

• Managed a very comprehensive full-cycle recruiting process for all areas of Information Technology
• Acted as liaison between consultants, account managers and hiring managers.
• Performed all activities related to sourcing, screening, interviewing, reference-checking, pre-employment validation and presenting offers.
• Wrote appealing job ads and promoted positions through social media strategy
• Elicited requirements from clients for Java and C++ Developer, Oracle DBA, SQL Administrator, SAP consultant, Cloud & Network Engineer, C#.Net Developer

Informed applicants of available positions and the associated responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.

• Responsible for handling IT requirements from US based clients or vendors.
• Responsible for Full cycle recruiting: Sourcing, screening, interview, offer, training & placement, negotiating and close candidates.
• Sourcing from job portals(Monster, Dice, Career builder).
• Well versed about US terms like W2, C2C, 1099, US Visas, etc.

Reviewed incident tickets and responded to end-users appropriately and within established standards; resolved open tickets in a timely and professional manner, ensuring a positive client experience and high.

• Analyze technical issues reported and prioritize daily tasks
• Answer calls professionally to provide information about products and services, take/cancel orders.
• Keep records of customer interaction and transactions, recording details of inquiries, complaints, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customer's request.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.