Ben Brookshire

Engineering Manager
Austin, TX
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https://rsm.io/benbrookshire
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benbrookshire@gmail.com
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512-740-9449
I have a few goals for myself in seeking a new position. Inspire others more deeply by supporting and honing a product vision. Learn to better drive engineers to technical excellence over shiny-object syndrome. Better understand and inspire engineers by encouraging and directing their creative drive. Build a productive environment where high output and constant product feedback drive success or failure. In short, I want to see teams succeed. I'm inspired by user-first vision, and a clear pathway to success. I enjoy serving as an interface between product teams and engineering teams.
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Work Experience

Spiceworks

Engineering Manager
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2018 - Current

In this role, I lead teams of 2-6 frontend & backend engineers in both creating and maintaining products. Each day I balance consensus with pushing for results, and serve as a driver and source of technical information for making the right product decisions.

  • Brought the purchasing contracts feature to market in our Device Inventory product
  • Led the team in tight iterations to resolve long-standing issues between client software and our cloud services
  • Coordinated contractors & product team to define a 3rd party solution to incorporate into our product suite
  • Integrated international engineering teams with local teams
  • Applied iterative/Agile methods and technical product expertise to launch a product MVP together with an India based engineering team
  • Fostered and pushed engineers to grow technical and collaborative skillsets
  • Clarified employee evaluation and promotion pathways across development org
  • Provided technical guidance, timeline conflict resolution, scope enforcement, and evaluated product growth and vision with product team counterparts

Spiceworks

Technical Support Manager
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2012 - 2018

I took on this role to continue growing my technical skillset and challenge myself with management and leadership responsibilities. I grew the team to provide a higher standard of support. My personal growth opened up an opportunity for me to have a wider impact in the organization by changing roles to work directly with engineering teams.

  • Hiring and managing a support team of 10+ support engineers
  • Automated and simplified support efforts by developing automated database repair toolkit, and browser plug-ins for customization of support software
  • Technical guidance and escalation for complex issues
  • Implemented support metrics and reporting to reduce response times
  • Managed technical writers, including building out feedback mechanism and working directly with writers to expand and improve written documentation
  • Triaging and prioritization of bug fixes with development team leads
  • Collaboration with software engineers on debugging and problem solving
  • Development and reporting of internal metrics and user base health
  • Support website build-out and maintenance
  • Obtained AWS SysOps Administrator certification

Spiceworks

Technical Support Engineer
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2009 - 2012

In this role I provided personal technical support for the help desk and network inventory product suite for tens of thousands of IT pros across the world. I was an IT-guy for the IT-guys. Deep-diving into our technically complex products was fulfilling for me. As our product suite grew and expanded I honed a strong interpersonal skillset that tuned me in to how to handle conflict and focus on results.

  • Troubleshooting complex network and OS related asset inventory product
  • Application performance troubleshooting and database repair
  • Reporting and SQL support with personalized templates
  • In-depth email, forum, and phone support for product suite

Alethes

IT Support Engineer
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2008 - 2009

In this role I provided general application, email, hardware, and network support to a small business. I applied previously acquired skills to simplify the team's daily tasks. I also rolled out a new company website.

  • Operating system deployment and automated builds for workstations
  • Management and support of Active Directory and SQL Server
  • Designed and led a Windows Update server roll-out and associated deployment configurations
  • Re-design and a re-organization of the company website and its content
  • Standardization of workstation configuration using Group Policy

Education

Texas A&M University

Bachelor of Science Radiological Health Engineering
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Dec, 2007

Skills

  • AWS SysOps Administrator certification
  • SQL reporting
  • Technical Product Development
  • Technical Support
  • Experience with Ruby
  • Experience with Javascript
  • Agile & Scrum, software development process
  • Cisco Networking certification (CCNA)