Ben Brookshire

Engineering Manager

Austin, TX

I have a few goals for myself in seeking a new position. Inspire others more deeply by supporting and honing a product vision. Learn to better drive engineers to technical excellence over shiny-object syndrome. Better understand and inspire engineers by encouraging and directing their creative drive. Build a productive environment where high output and constant product feedback drive success or failure. In short, I want to see teams succeed. I'm inspired by user-first vision, and a clear pathway to success. I enjoy serving as an interface between product teams and engineering teams.

Work Experience

  • Spiceworks

    Engineering Manager|2018Current

    In this role, I lead teams of 2-6 frontend & backend engineers in both creating and maintaining products. Each day I balance consensus with pushing for results, and serve as a driver and source of technical information for making the right product decisions.

    • Brought the purchasing contracts feature to market in our Device Inventory product
    • Led the team in tight iterations to resolve long-standing issues between client software and our cloud services
    • Coordinated contractors & product team to define a 3rd party solution to incorporate into our product suite
    • Integrated international engineering teams with local teams
    • Applied iterative/Agile methods and technical product expertise to launch a product MVP together with an India based engineering team
    • Fostered and pushed engineers to grow technical and collaborative skillsets
    • Clarified employee evaluation and promotion pathways across development org
    • Provided technical guidance, timeline conflict resolution, scope enforcement, and evaluated product growth and vision with product team counterparts
  • Spiceworks

    Technical Support Manager|20122018

    I took on this role to continue growing my technical skillset and challenge myself with management and leadership responsibilities. I grew the team to provide a higher standard of support. My personal growth opened up an opportunity for me to have a wider impact in the organization by changing roles to work directly with engineering teams.

    • Hiring and managing a support team of 10+ support engineers
    • Automated and simplified support efforts by developing automated database repair toolkit, and browser plug-ins for customization of support software
    • Technical guidance and escalation for complex issues
    • Implemented support metrics and reporting to reduce response times
    • Managed technical writers, including building out feedback mechanism and working directly with writers to expand and improve written documentation
    • Triaging and prioritization of bug fixes with development team leads
    • Collaboration with software engineers on debugging and problem solving
    • Development and reporting of internal metrics and user base health
    • Support website build-out and maintenance
    • Obtained AWS SysOps Administrator certification
  • Spiceworks

    Technical Support Engineer|20092012

    In this role I provided personal technical support for the help desk and network inventory product suite for tens of thousands of IT pros across the world. I was an IT-guy for the IT-guys. Deep-diving into our technically complex products was fulfilling for me. As our product suite grew and expanded I honed a strong interpersonal skillset that tuned me in to how to handle conflict and focus on results.

    • Troubleshooting complex network and OS related asset inventory product
    • Application performance troubleshooting and database repair
    • Reporting and SQL support with personalized templates
    • In-depth email, forum, and phone support for product suite
  • Alethes

    IT Support Engineer|20082009

    In this role I provided general application, email, hardware, and network support to a small business. I applied previously acquired skills to simplify the team's daily tasks. I also rolled out a new company website.

    • Operating system deployment and automated builds for workstations
    • Management and support of Active Directory and SQL Server
    • Designed and led a Windows Update server roll-out and associated deployment configurations
    • Re-design and a re-organization of the company website and its content
    • Standardization of workstation configuration using Group Policy

Education

  • Texas A&M University

    Bachelor of Science - Radiological Health Engineering|Dec, 2007

Skills

    • AWS SysOps Administrator certification
    • SQL reporting
    • Technical Product Development
    • Technical Support
    • Experience with Ruby
    • Experience with Javascript
    • Agile & Scrum, software development process
    • Cisco Networking certification (CCNA)