Charneice Causby

I implement exceptional customer service with other team oriented members in a bilingual restaurant experience

• Espresso and barista training
• Bar training
• Assisting guests in any way possible

I assisted the founders create a system to ensure restaurant success.

• Hired and trained a staff of creative individuals
• Created manuals, checklists and training references
• Recipe and menu development
• Content creation for both in store promotions and social media
• Maintained customer retention by building interpersonal relationships with clientele
• Create marketing schedules for menu items
• Processed and finalized high volume catering orders

I delivered excellent customer service as I educated customers on the concept of this small business.

• Became knowledgeable on product descriptions as well as allergen and dietary restrictions
• Maintained responsibility of all cleanliness in front of house
• Maintained checklist of side duties in timely fashion

I worked with a team of hard-working individuals to complete daily goals

• Understood and maintained food costs and sales within the store
• Processed high volumes of transactions using a point of sales system and register
• Handled four figures in cash with accuracy
• Served customers in a friendly but timely fashion

I led and grew a team of different-minded individuals to success by vitalizing teamwork

• Trained and mentored team members to success
• Prepared items for daily function
• Data and inventory intake
• Handled customer complaints in effecent and friendly manner
• Processed large sums of cash using electronic money drop