Chris Karpovich

Responsible for generating monthly sales through outbound cold calling or lead generation which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Facilitates the sale of Comcast Internet, Voice, and TV services to small and mid-size business to new and existing customers. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Core Responsibilities: - Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice, and TV services to small and mid-sized business to new and existing customers. - Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics. - Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills. - Consult with business customers on their business application, solicit referrals for potential new prospects, and close web leads. - May partner with field to provide referral of complex opportunities to the outside sales organization. - Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately. - Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled. - Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.

Assumes direct sales responsibility for a targeted region within the territory (PA/MD/DE/DC/OH) Responsible for understanding customer’s needs and positioning/promoting products and services that meet those needs. Works with Territory Sales Managers, Territory Managers, Regional Managers, and CSO to ensure all client complaints within the territory are properly resolved. Builds and maintains strong relationships with customers/strategic contacts in the territory. Ensures highly effective client communication and the achievement of agreed upon client satisfaction levels. Utilizes all communication mediums available to connect with clients (face to face, e-mails, phone calls, mailings, etc.) Develops strong partnerships with the Regional Managers within the territory on sales plans, strategy and market intelligence. Executes sales strategies and initiatives within the territory. Executes marketing plans within the territory. Focuses on sales prospecting efforts within the territory (i.e., lead generation, pipeline management). Works to achieve and exceed overall sales goals and sales activity standards. Collects intelligence on pricing, sales, competition, clients, prospective clients, industry trends Works to achieve territory-specific growth goals. Monitors and communicates to the TSM client trends and activities relevant to Donan operations Controls expenses to meet budget guidelines. Plans, coordinates and executes client entertainment events/activities in conjunction with the Marketing Department.

• Develop strong relationships with on/off premise account owners/key staff in approximately 160 accounts. • Drive volume growth, meeting and exceeding targets. • Drive distribution opportunities at retail. • Ensure accounts are adequately and properly merchandised with the most current materials. • Successfully sell improved retail presence as per goals. • Set up and execute programs and promotions in key accounts. • Attend and oversee brand promotions. • Develop strategies to close identified opportunities. • Establish goals, "selling story", anticipate and handle objections. • Understand and support customer needs through solution based selling. • Close and follow up in a timely manner.

• Aggressively seek out and develop prospective accounts. • Make cold calls on job sites. Contacts may be developed through referrals or listings. • Recommend and sell appropriate repair services to end-users. • Pick up billable tools from job sites and return those repaired tools to the same site. • Provide feedback to Service Operations Manager and Area Director regarding territory status as well as any competitive activities. • May assist Power Tools Sales in conducting effective contractor demo’s/employee product knowledge sessions to enhance sell-through in targeted accounts. • Acquire list of top 20 I/C / DeWALT accounts for service center market areas. Target these accounts for the pick up and delivery service.

• Provide route service to a set base of 75+ customers. • Responsible for customer satisfaction, by responding to customer inquiries and requests, as well as pro- active problem solving. • Responsibilities include growing the existing route, through sales of additional items from our product line and catalog to current customers. • Grow the route by prospecting and acquiring new business