Daniel Bond

Bringing DevOps and SRE practices to Starbucks.

2017 - Present Oracle EBS Team Manager

2015 - 2017 Linux Team Manager

• Introduced self-managed Linux images to empower teams with the skill to get servers in minutes rather than weeks: increasing innovation velocity, service speed to market, and customer satisfaction.
• Maintained Enterprise Github with integrations into Slack, Puppet, and Jira to improve the overall development experience.
• Added Splunk to all Linux servers to standardize log monitor and give the business additional insight into the health of their services.
• Created Splunk dashboard automation (in Python) so teams would have dashboards without having to learn Splunk queries.
• Implemented a quarterly (minimum) OS patching cycle to increase stability and security.
• Decreased overall spend through negotiation and removal of unneeded services.
• Working on a DevOps team providing Linux servers, configuration management with Puppet, and GitHub.
• Supporting shift from on premise to cloud first in Azure and AWS.
• Providing configuration management in Puppet to prevent configuration drift and increase stability.

Leading the teams in charge of the Microsoft System Center suite (SCCM, SCSM, and SCOM), Cireson portal, Riverbed APM utilities, and Aternity end user experience tools. Creating business intelligence reports to support business decisions.

• Distributing software and patching systems to provide stability and security.
• Supporting ticketing system for HR, user provisioning, and incidents; customized for to increase efficiency.
• Worked closely with architecture teams to develop future state plans that would meet the needs to the business.
• Monitoring application and system performance and health to decrease downtime and troubleshoot application performance.
• Develop service dashboards and maps.
• Own business processes and efficiency enhancement plans.
• Product and strategy owner for: application performance management, ticketing, monitoring, and file distribution.
• Maintained the uPerform training product helping to develop and track employee skills.

Proactively lead a 12-member enterprise monitoring and network management team, 7-member contract center / IVR development team, and as-many-as 20 subcontractors in their daily assignments and special projects.

• Consistently leverage core competencies of communication and adaptability to deliver optimal customer service and key relationship building with local and international teams.Analyze processes to develop short- and long-term goals, establishing new protocols and engaging in complex problem resolution.
• Engage in key vendor relationships through expert contract negotiations with both on and offshore organizations.
• Monitor overall P&L of the division with a consistent focus on cost-saving process implementations.
• Reduced overall operating expenses by $1M+ through the challenging of all vendors on support contracts and removing unnecessary products without compromising customer service.
• Increased team engagement scores by more than double.
• Lead the team to deploy SCOM, HP NNMi, HP OMi, BMC BNA, Gigamon, OPNet, Avaya, VPI, and other technologies.
• My teams directly support 80 windows servers and over 200 Redhat servers with our tools installed on ~50,000 servers. My network management team is responsible for 130,000 routers and switches.
• Brought in Redhat server as an approved platform at Walmart with Satellite server and Puppet integration.
• Decreased average handle time by two thirds and introduced speech IVR technology to replace DTMF. Advanced Systems Engineer (2008-2011) Took the lead role on several large and critical projects for the Document and Imaging team with a focus on content management and SharePoint.
• Transferred the existing infrastructure from physical to virtual hardware, thus reducing managerial overhead and the total cost of ownership.

• Project Management
• Java Development
• SharePoint branding, development, and engineering.

• Avaya
• Windows Server
• Network
• Contact Center

I worked at startups and as a freelance web developer. • Built e-commerce applications and shopping carts. • Experienced in ASP, HTML, Java, JavaScript, and CSS. • Developed PHP on (Linux, Apache, MySQL, PHP) LAMP.

4.0 GPA

Activities and Societies: Alpha Tau Omega, SIFE, AITP