Motivated, self-confident, tech-savvy professional with over 10 years’ experience in IT, including 3+ years of project management expertise. Extensive experience designing, developing, implementing and supporting software applications. Exceptional analytical abilities and a talent for managing information and time. Experienced in: SDLC, Project Coordination & Management, Waterfall & Agile Methodology, HP Quality Center, Technical Design & Documentation, Microsoft Office Tools, Microsoft Sharepoint, Basic Programming, Visual Basic Programming, C++ Programming, Active Directory, MS SQL.
Act as a single point of accountability for a client throughout the onboarding process managing the client relationship throughout the project lifecycle
Create and manage project plan for new client onboarding process across multiple departments, including system integration, data center, client services and support
Create project charter and scoping documents for customer implementations. Manage projects to these expectations
Communicate project status from all team members to client as well as internal stakeholders
Manage multiple clients with multiple projects per client running in tandem. Lead project team and develop resourcing requirements
Responsible for understanding the SAAS product capabilities and how those features can be aligned and utilized to fulfill the client’s business requirements
Lead coordination with external services and technologies required to execute the project. Coordinate post rollout support services with support team and ensure a successful handover upon completion of a new implementation
Led and delivered multiple, overlapping projects, resulting in millions of dollars in sales
Managed client relationships, serving as liaison between the client and StayinFront, gaining trust through a strong work ethic and knowledge
Supervised and maintained product quality throughout the project lifecycle, including testing, defect resolution, and implementation
Responsible for the installation, configuration, maintenance, and deployment of our SaaS CRM and mobile solutions
Deployment of releases to QA, UAT, and Production environments
Troubleshoot & resolve errors due to failed installations and releases
Test core product patches and enhancements by use of test plans and ad hoc on laptops, tablets, and smartphones
Work closely with a New Zealand based product development team to identify and track bugs and program enhancements to improve the quality and flow of the application
Assist with the creation of test plans to develop and organize efficient testing strategies based on the latest configurations and software versions
Proof of concept new core product features and configurations
Create, execute, and maintain all installation and release related procedures
Act as lead technical resource at client implementations and sales meetings