Jeremy Hales

Was the face and voice of the cruise travel experience for 2000+ guests at a time onboard Holland America Line cruise ships, traveling to 6 different continents.

• Did live daily travel presentations to audiences of 600-800 people, focused on what travel opportunities were available in their upcoming ports of call.
• Worked collectively with cruise line captains and hotel directors to effectively deliver information and service to sailing guests.
• Hosted various social events, including game shows, trivia's, live entertainment performances and musical events. Responsible for scheduling these events at appropriate times to best present bar revenue opportunities onboard.

• Responsible for creating and presenting live travel talks to 600-800 people daily.
• Assisted guests with one on one consultations aimed at maximizing their travel experience.
• Daily data entry and program scheduling.
• Coordinating with global tour operators on 6 continents to create and manage tour opportunities for a varied demographic.
• Working closely with teams to monitor and enhance cruise tour sales.

• Main responsibility was being the face and voice of the cruising experience for between 1200-2500 guests sailing around the world on leisure travel cruise itineraries.
• Managed a department of 60+ staff varying from stage performers and musicians to youth care staff and activities directors.
• Worked closely with hotel department managers to create synergy between different departments, including food and beverage, housekeeping and guest services to create a smooth sailing experience for guests.
• Was responsible for managing complaints and improving guest satisfaction ratings. This included filing weekly reports to the corporate offices shoreside.