As a Salesforce consultant, my main roles are analysis of customer requirements and business processes and translation to technical solutions that are fulfilling requirements and improving processes. This entire process includes engagement in different discussions with customer stakeholders that are leading to the critical and strategical decisions, solutions and roadmaps, alignment with other projects, solutions and technologies, creation of detailed solutions and technical design. Also, process includes final implementation of agreed solution, coaching and managing of development teams, management of development tasks and assignments, collaboration within dynamic team of various technology specialists.
Analysis and development of complex and on-demand customer solutions (Sharepoint Intranet, Project Management, Hosting provisioning etc.). Solutions were based on Microsoft .NET platform, various JavaScript frameworks, MS SQL which helped me to extend my knowledge within these areas.
Support team member
University of Zagreb Master of Applied Science (BASc), Electrical, Electronics and Communications Engineering, 2004 - 2009 Gimnazija "Dr. Mate Ujevic", Imotski 2000 - 2004
Design and implementation of CPQ and Subscriptions solutions on Salesforce using CloudSense technology. This project includes implementation of the entire sales process for B2C (Residential and SMB) and B2B for one of the leading Utilities suppliers in Belgium, integration with external systems like billing (SAP), communication (Streamserve) etc. As a consultant, my role was to analyse business requirements and processes and transform that into solution that will improve processes and improve customer satisfaction.
Salesforce implementation for UK health provider. Design and implementation of CRM system with extension of internal booking system for physiotherapy. My engagement included analysis of requirements and translation into technical solution, development, release and maintenance.
Salesforce implementation of the Unify sales and ordering process created for one of the biggest UK telecoms
Online business shop created for one of the biggest mobile service providers in the UK.