Ivy Kwan

• Redesigned the search experience for Carvana.com, resulting in lift to account creation, financing applications, and vehicle trade-ins.
• Designed internal tools to improve inventory pipeline efficiency.
• Built cloud-based design system and component library in Figma.

• Designed updated customer support page, reducing inbound volume by 15%.
• Streamlined subscription checkout flow to reduce customer errors and fall-off.
• Designed dating, live chat, and game features as part of the lean Lively team.

• Designed responsive, customizable frameworks for white-label online casinos.
• Designed enterprise tools for online casino management.
• Created marketing graphics and illustrations for casino brands.

Designed home goods and gift products. Conducted market research, created product specs and graphic design, and provided direction to international vendors.