TaskUs is the leading global outsourcing company that provides exceptional back office support and customer care solutions for some of the world’s most notable brands and disruptive companies. We embrace a culture that fosters a best-in-class employee experience. With a unique focus on transformational growth, we provide the people, process, and technology needed to deliver operational excellence, scale support systems and increase our partners’ bottom lines. TaskUs has been recognized on the Inc. “5,000 Fastest Growing Private Companies in America” list the past four years and The Los Angeles Business Journal’s “100 Fastest Growing Private Companies” the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America, and the Philippines. As a result, the little company that started with two childhood friends has grown to an international organization of more than 7,000 people worldwide. As a Senior Client Services Manager, I act as partner and consultant to a unique and strategic group of clients and am responsible for the structure, strategy, management of a multitude of operations and lines of business. I am part of a team supporting many of today's fastest growing companies, like Uber, Whisper and Tinder, helping them scale their international operations.
Built & managed Houzz's Account & Community Coordinators team from the ground up. Fostered the hiring of 70+ members, who are responsible for acquiring, training and supporting the over 25 million users and professionals on the Houzz website and app. Was responsible for managing day-to-day operations of the team, setting goals and objectives, training, and recruiting of new team members. Developed multiple initiatives for recruiting new home-professionals to the website and implemented Zendesk as the designated support platform. Houzz- is the leading platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish - online or from a mobile device. From decorating a room to building a custom home, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. With the largest residential design database in the world and a vibrant community powered by social tools, Houzz is the easiest way for people to get the design inspiration, project advice, product information and professional reviews they need to help turn ideas into reality. www.houzz.com
Served as an interim Apple Solutions Consultant in an advisory position to help bring Apple practices to Denmark from the US. The ASC is an Apple employee who serves as the Apple business manager and influencer across a number of Reseller locations. The ASC’s role is to grow the Apple product and add- on business in the stores. They are held accountable for sales performance in a number of Apple locations. The ASC is responsible for training the Reseller’s staff on Apple products and Apple Shop merchandizing and maintenance standards. Other key responsibilities include providing business insights and identifying opportunities.
Responsible for managing and providing continued training to sales personnel in a fast-paced retail environment. Maintains customer relationships and expectations by demonstrating a deep understanding of Apple technology and products, including facilitating technology learning sessions that teach customers how to effectively utilize Apple products. As an Expert, you are a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest - and ownership. As new products and initiatives emerge, you are the first to learn, share, and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. You're proud to represent Apple, and you exemplify that in all your interactions with customers.
Developed and lectured students at Niels Brock on the November 2012 election in the United States. Covered topics from Healthcare to the electoral college as well as Danish-American relations.