Rockville, MD
jason.a.weingardt@gmail.com
301-655-8804
https://jwe.in

Jason Weingardt, Startup Ops+Growth

I'm a DC-area native, technologist, and wearer-of-many-hats. I'm passionate about building and growing consumer technology platforms, and have helped startups large and small move people, food, and ideas across the globe.

Work Experience

Jul, 2020 - Current

Territory Foods, East Coast Operations Manager

Jul, 2020 - Current
Oct, 2017 - Apr, 2020

Ritual, Regional Operations Manager

Oct, 2017 - Apr, 2020

Oversaw operations and growth performance for 15+ markets (Including Washington, D.C., Boston, Philadelphia, Houston, Dallas, Denver, and more) to help build a positive experience for merchants and customers across the platform.

  • Lead, managed, and developed regional operations specialists across key metros.
  • Managed a distributed team of 4 direct reports.
  • Created data analyses using SQL and Looker to visualize and hone in on areas of the product and service to optimize.
  • Reported and analyzed customer feedback trends weekly to create action plans for improving customer experience and retention.
  • Executed multi-city promotional campaigns by aligning with cross-functional teams (Eats Week sponsored by Apple Pay)
  • Launched Washington, D.C., Boston, Philadelphia, and Atlanta while following and rewriting the city launch playbook.
  • Promoted three times from City Manager —> Senior City Manager —> Operations manager
Jul, 2017 - Sep, 2017

Postmates, City Manager, Washington D.C.

Jul, 2017 - Sep, 2017
  • Led all city operations for Washington, D.C. metro area, including customer growth initiatives and merchant acquisition and retention
  • Analyzed weekly and realtime merchant data to find avenues for operational improvement
  • Liaison between HQ and autonomous robot delivery provider. Assisted in day-to-day operations and provided recommendations for maximum efficiency
  • Laid off alongside all City Managers as part of workforce reduction shortly after joining.
Mar, 2016 - Jul, 2017

Countable, Marketing Operations Manager

Mar, 2016 - Jul, 2017

As head of Countable's consumer and B2B marketing efforts, I led and implemented all growth campaigns, email marketing, ASO, marketing automation, customer support, microsite creation, and influencer outreach.

  • Led marketing for the top civic engagement app in the App Store, lead a marketing team responsible for 2,000% growth after the 2017 inauguration
  • Created customer support and feedback channels, responded to all questions and feedback, and relay product outages and trends to Product team.
  • Devised, designed, and tested multiple email strategies for user onboarding, breaking news, and targeted, hyper-relevant content
  • Conceptualized, built, tested, and refined Countable's B2B marketing content, including CountableCampaigns.com
  • Lead marketer for multiple product launches, like video messaging to Congress, and new iOS app releases
Jan, 2015 - Apr, 2016

Uber, Marketing Manager, North Carolina

Jan, 2015 - Apr, 2016

Worked alongside a small team to remotely manage customer and driver growth initiatives across North Carolina, especially in Raleigh, Durham, and Chapel Hill.

  • Lead marketing efforts for Uber in North Carolina (Raleigh, Charlotte, Durham, Chapel Hill) using e-mail, social media, and field marketing.
  • Conceptualize, execute, and analyze large-scale marketing stunts, like #UberIceCream, #UberKITTENS and other popular initiatives.
  • Track and grow core marketing analytics and KPIs (trips, trips/user) to understand and replicate trip and user growth
  • Assisted launch of UberSELECT and created and executed long-term contests and promotions to grow the product.

Education

Aug, 2008 - May, 2012