Acting as the assistant manager for the front of the house depending on shift. If I was not scheduled for that job title then I was always the lead bartender with special privileges. For example I could handle customer disputes involving their checks or problems with payment due to satisfaction issues.
- Created and implemented floor plans prior to each shift.
- Ensured that shift ran smoothly, communicating between the front of the house and back of the house.
- Dealt with guest related issues concerning anything from food, seating arrangement, individual party needs, and generally any guest requests or particular desires.
- Maintained Olive Garden standards and procedures.
- Responsible for all front of house staff.
- Trained future servers, hosts, service assistants, bartenders.
- Worked directly with department managers, and staff to achieve desired regional and company set goals.
- Prepared drinks according to Olive Garden procedures.
- Served guests with or without reasonable accommodation.