advises present or prospective customers by making calls on a rotation basis; operating telephone equipment, automatic dialing systems, and other telecommunication technologies.
influences customers to buy or retain product or services by following a prepared script to give product reference information.
maintains technical knowledge by attending educational workshops; reviewing publications.
maintains quality service by following organization standards.
created an efficient , easy to use customer account file for invoicing which encouraged frequent use by customers.
respond to customers inquiry calls, perform on-line troubleshooting: identify problems, give technical advises, filed service requests and follow up on scheduling.
answer as many as 120 calls a day from irate customers: employed a calm and professional manner to resolve concerns and guaranteed them to solve issue as soon as possible.
check the number of articles of containers in consignments of good received or dispatched.
make sure articles are in good condition and correspond to invoices, manifests or other records.
prepare and attach documentation to articles to be dispatched.
make sure clearance procedures (such as payment of any customs entry fees or duties) are carried out.
undertake clerical work such as filling, accounting, updating customs records, preparing correspondence and inputting and retrieving information from computers.
the online course consists of five subject areas (principles of risk, risk assessment, risk control, risk financing, and risk management programme administration) and students demonstrate their knowledge by successfully completing multiple- choice examinations in each area.