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John Bollen

Analyst
Peterborough
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johnnieb5@yahoo.co.uk
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07876484093
My career has been office based, and focused on providing great customer service. I have been involved in many aspects of office work. I have handled all categories of administration in pensions, from new business through to death and retirement claims. I worked as an administration representative, up to team leader. Latterly, I became involved in MI production, making use of and creating spreadsheets and databases, and also major change projects, as a result of legislation changes and internal requests from our biggest customer. I enjoy office work in all these categories, but particularly in the production of MI, where I was once recommended for a major award for the work I had achieved.
J
B

Work Experience

Unemployed - Looking for work in Peterborough area

Office Work
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Jan 2017 - Current

I have moved to Peterborough and now I am looking for employment opportunities locally.

AdminRe UK (Now ReAssure)

Analyst
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Dec 2008 - Dec 2016

As an analyst, my varied skills have meant I have been involved with all kinds of projects, from organising physical departmental move to documenting procedural work flows, both existing and potential. The purpose of these changes were all to ensure the improvement of the provision of a good service to the customers. I also helped the company and our customer satisfy the requirements of numerous regulatory and internal changes. My ability to create MS Access Databases has meant that I have been able to quickly provide my departments with a system that can run and monitor new processes. My experience with MS Excel means that colleagues from senior management downwards call on me for ways to calculate, analyse and display data.

Aviva

Senior Customer Service Representative
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Apr 1998 - Dec 2008

I was working on a variety of internal projects, including internal office moves, MI production, migration of work from one location to another and the introduction of a new system access process. All of these had to be completed without a break in the provision of customer service. I was also responsible for the resolution of various technical issues concerning system access, and system failure. A lot of this work required the creation of MS Access Databases. These helped the production of MI in a timely manner and also the flow of policy holders that needed regular contact as a result of changes in legislation.

Education

Alleyne's School

I gained a good spread of O-levels and studied Maths Physics and Economics at A-level.
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1972 - 1979

Activities and Societies: Cricket team, scorer

Skills

  • MS Access Database design
  • MS Excel - Advanced
  • Logistics
  • System Migration
  • Telephone Network
  • Process Flow Documentation
  • MS Project
  • MS Visio
  • MI analysis and reporting
  • Pensions
  • Access
  • Visio
  • VBA
  • User Acceptance Testing
  • Requirements Gathering
  • Data Analysis
  • Business Process
  • Microsoft Excel
  • Business Requirements
  • Software Documentation
  • Business Process Improvement
  • Requirements Analysis
  • Databases
  • Business Analysis
  • Stakeholder Management
  • Risk Management