John Meredith

I lead and manage a team of 27 members of staff across the division, compromising of the Service Delivery and Technical Delivery team. The technical delivery team are reasonable for managing and maintaining our County wide telecommunications network providing connectivity to over 80 site and the day to day running of our two on-premise data centers running 400 VM windows hosts and 15 Solaris UNIX systems. My Service Delivery team provide day-to-day support to over 5000 customers through our Service Desk, based on ITIL Best Practices, and site engineers

• lead on the implementation of business transformational digital solutions to achieve efficiency goals
• implementation of the Cloud Transformation Strategy
• Migration of over 5000 accounts to Office 365
• Migration from on-premise to Azure
• lead on the development of technical and practical strategies for ICT
• Manage operational budget of over £1million
• provide strategic assurance to the business on all ICT security and information governance matters
• Lead by example creating an environment of trust, openness and transparency
• Working knowledge of Windows, Linux and UNIX operating systems
• Ability to present information at senior board level to get buy in from stakeholders

responsible for assessing threats and vulnerabilities of the businesses digital systems and implementing systems, processes and policies to minimise these threats. I lead on the procurement and implementation of Kaspersky AV across our desktop estate and the installation of third generation Palo Alto Firewalls. I would assist senior managers in the development of policies and advise on the technical security of the entire server and storage infrastructure provided and the provision of local and wide area networks of the organisation. I worked across all the areas of the organisation to ensure legislative compliance in maintained and that robust and effective IT Security is provided for existing and new technologies

• Expert knowledge of Data Protection Act 1998, The Computer Misuse Act 1990, The Freedom of Information Act 2000, Regulation of Investigatory Powers Act 2000 and the General Data Protection Regulation (GDPR)

I managed the day-to-day operations of the 2nd line technical support team working as part of the ICT Service Desk. I managed a team of 6 members of staff and lead on the implementation of remote support to our customers following ITIL principals

I would design websites and provide support to customers who had hosting contracts with the business.

BSc Computing