Julia Schaumburg

Research Strategist, Design Team Lead specialising in service design for complex, critical systems in healthcare, human services, and public safety. Established research programs to support evidence-driven design iteration for Agile delivery teams, and advised executive leadership on product strategy.

• Interaction Designer and Research Specialist with Fjord, research strategy lead for large federal modernization projects at the Accenture Federal Studio
• Navigated complex organizational relationships and 15 years of project debt to bring a large diverse group of stakeholders together around common goals and priorities, building buy-in through consistent participatory research and communicating codesigned project progress.
• Opinionated on issues that were critical projects success; respectfully communicated what business partners and peers needed to hear over what they wanted to hear.
• Moved a more rigid, engineering-focused Agile program towards an evidence-driven service design process, executing quantitative and qualitative methods to involve users in each iterative step of the product development process and actively sharing materials and collaborating with other team leads to support them doing the same.
• Advised leadership team on program-level operational process to facilitate collaboration between researchers, product team members, and stakeholders and support best practices for product discovery and validation.
• Assessment of organizational needs and designed research engagements appropriately, methods like exploratory discovery projects, formal interviews, contextual inquiry, and product and stakeholder workshops, and usability testing

Information architect and experience designer supporting multiple Agile delivery teams for modernization and citizen-facing engagements for a major government healthcare organization.

• UX designer and user researcher across multiple high-performing Agile teams
• Gathered user feedback, and research insights to create site maps, wireframes and interactive Axure prototypes.
• Plan and facilitate collaboration between researchers, product team members, and stakeholders

Wrote a successful, evidence-driven usability analysis for a federal healthcare reporting tool.

• Successful effort to establish usability and product benchmarks for a major release.
• Used quantitative and qualitative methods to outline usability goals in the context of a complex, highly-regulated industry.
• Used data to highlight successful elements and prioritized actionable usability suggestions for continued development.
• Planned and facilitated feedback sessions based on product team’s questions and goals, and prioritized research projects based on team needs and goals

Service designer and digital strategist for a new retail startup, now a multimillion dollar sustainability powerhouse with multiple locations in and around Washington, DC.

• Worked with the executive team to develop innovative, low-cost revenue opportunities
• Successfully modeled and launched revenue-generating initiatives that still exist today.
• Wrote the digital strategy playbook for customer engagement

Lead UX Researcher and Experience Designer on a distributed team; gave executives actionable insight into key business outcomes and automated monthly insight reports.

• Doubled the continuing revenue on a critical contract by spearheading the design of a streamlined data dashboard
• Gave executives actionable insight into key business outcomes and automated monthly insight reports.

Doctoral candidate research assistant;

Sensation and Perception Lab, Physiological Psychology Lab, Clinical Practicum in Prevention Psychology. Honors thesis in Outcomes Measurement for Healthcare and Human Services. Doctoral research under the supervision of Professor Janet Zeman, Ph.D. and Professor Glenn Shean, Ph.D.