Julieta Kantuni

Working closely with other designers, product managers, and engineers to design and build innovative digital experiences for Capital One customers.

• Designed end-to-end subscription management feature "Block Charges" — a market differentiator that allows users to stop recurring charges from merchants directly in-app, reducing friction and improving transparency.
• Led UX for the "Cancel Service" flow, enabling users to seamlessly end unwanted subscriptions while balancing user empowerment with business retention strategies.
• Shaped customer-level money management experiences, designing an aggregated view of income and spending to help users better understand and control their financial flows.
• Designed spend insights emails and in-app experiences that surface personalized financial trends, helping users better understand and act on their spending behavior.

• Designed the onboarding flow for first-time user experience (FTUX) at Time Doctor, simplifying the setup process and introducing key features to help users quickly get started and see the value of the product.

• Designed an end-to-end B2B customer management system for internal teams, streamlining operations and improving efficiency across multiple departments.
• Redesigned sign-in and sign-up flows for the TotoSport iOS and Android apps, resulting in a 32% increase in user retention and a 0.5-star boost in App Store rating.
• Audited and organized hundreds of digital assets to create a unified style guide, contributing to the foundation of TotoGaming’s design system.
• Collaborated closely with engineers and product managers, aligning UX decisions with technical constraints and product goals, and actively influencing the product roadmap.

• I led the design and development of Bells, a 2D animated digital avatar for the company's AI assistant. My role encompassed creating the character's visual identity, rigging, and animating to ensure a friendly and engaging user experience. This initiative aimed to humanize the AI interaction, making it more approachable for users in the behavioral health space.