Moving into a manager role after growing the UX team from one to five, I was responsible for the end-to-end UX design work-flow of a team of designers in which we were accountable for testing, user-flows, information architecture, wire-frames, prototypes and requirements gathering.
Serving as the Lead UX Designer for our Mobile, Web and 10ft platforms, I was responsible for testing, user-flows, information architecture, wire-frames, prototypes and requirements.
Collaborate with engineers, product owners, legal and clinical experts to define and design a digital ecosystem that enables Davita to deliver high-quality care to our patients and improve the workflow of our clinical teammates.
- Conduct qualitative user research to ensure we have a shared understanding of current workflows, pain points, and emotional context. Produce journey maps that depict current workflows and expose areas for improvement.
- Work with cross-functional teams to ensure the needs of our users are incorporated during new product development
- Manage a team of ten designers and researchers to deliver in a Scaled Agile environment
- Increase design/product/business collaboration by hosting 'Design Thinking' and 'Experience Summit' events
- Created a centralized component-based design system
- Created and implemented an analytics scheme to execute on a data-informed product design/strategy