Kyle Allkins

Senior Project Manager

Madison Heights, MI

Experienced project manager with 9+ years of experience and knowledge of web production obtained from website development, web-based training, mobile app development, and e-commerce projects. Professional, flexible, creative, and service-oriented. A unique combination of attention to detail and analytical skill to create effective and efficient solutions for all projects.

Work Experience

  • Mercury Studio

    Senior Project Manager|Aug, 2013Current

    • Managed projects and team members for website design, e-learning, application development, web-based training, and other digital solutions for a variety of clients.
    • Served as primary point of contact for Clients on active projects, communicated via email and phone, scheduled meetings, coordinated with Production teams and ran status meetings, stand-up meetings, and other interdepartmental communication.
    • Assisted in implementation of new company-wide processes for all project phases and maintained support of said new processes for new and existing projects.
  • Brand Labs

    Project Manager|Sep, 2008Jul, 2013

    • Managed projects for web site design, marketing, merchandising, and other e-commerce solutions.
    • Communicate with clients, liaise between client and development, creative, and marketing teams, and assist in interdepartmental communication.
  • ACN, Inc.

    VOIP Technical Support Supervisor|May, 2005Apr, 2007

    • Managed team of technical and customer support agents, monitoring for quality assurance and evaluating monthly performance.
    • Assisted customer support with escalated calls.
    • Provided customer service by phone. Billing inquiries, tech support, order entry.
    • Provided technical support for digital phone service.

Education

  • Oakland University

    Bachelor of Arts - English|Sep, 2007Dec, 2009

  • Bay de Noc Community College

    Associate of Arts - English/Psychology|Jan, 2000Jun, 2002

Skills

    • Client Communication
    • Project Planning
    • Timeline Management
    • Sprint Planning
    • Computer Proficient
    • Proofreading