Kyle Allkins

Senior Project Manager
Madison Heights, MI
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khallkin@gmail.com
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248-709-4576
Experienced project manager with 9+ years of experience and knowledge of web production obtained from website development, web-based training, mobile app development, and e-commerce projects. Professional, flexible, creative, and service-oriented. A unique combination of attention to detail and analytical skill to create effective and efficient solutions for all projects.
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Work Experience

Mercury Studio

Senior Project Manager
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Aug, 2013 - Current
  • Managed projects and team members for website design, e-learning, application development, web-based training, and other digital solutions for a variety of clients.
  • Served as primary point of contact for Clients on active projects, communicated via email and phone, scheduled meetings, coordinated with Production teams and ran status meetings, stand-up meetings, and other interdepartmental communication.
  • Assisted in implementation of new company-wide processes for all project phases and maintained support of said new processes for new and existing projects.

Brand Labs

Project Manager
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Sep, 2008 - Jul, 2013
  • Managed projects for web site design, marketing, merchandising, and other e-commerce solutions.
  • Communicate with clients, liaise between client and development, creative, and marketing teams, and assist in interdepartmental communication.

ACN, Inc.

VOIP Technical Support Supervisor
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May, 2005 - Apr, 2007
  • Managed team of technical and customer support agents, monitoring for quality assurance and evaluating monthly performance.
  • Assisted customer support with escalated calls.
  • Provided customer service by phone. Billing inquiries, tech support, order entry.
  • Provided technical support for digital phone service.

Education

Oakland University

Bachelor of Arts English
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Sep, 2007 - Dec, 2009

Bay de Noc Community College

Associate of Arts English/Psychology
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Jan, 2000 - Jun, 2002

Skills

  • Client Communication
  • Project Planning
  • Timeline Management
  • Sprint Planning
  • Computer Proficient
  • Proofreading