Lance Oster

Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.

Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.

Monitor activities of individuals to ensure safety or compliance with rules.

Explain and interpret house rules, such as game rules or betting limits.

Communicate organizational policies and procedures.

Track supplies of money to tables and perform any required paperwork.

Monitor flow of cash or other resources.

Resolve customer complaints regarding problems such as payout errors.

Resolve customer complaints or problems.

Market or promote the casino to bring in business.

Promote products, services, or programs.

Prepare work schedules and station arrangements and keep attendance records.

Maintain personnel records.

Prepare staff schedules or work assignments.

Set and maintain a bank and table limit for each game.

Determine pricing or monetary policies.

Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.

Maintain knowledge of current developments in area of expertise.

Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.

Monitor resources.

Train new workers or evaluate their performance.

Evaluate employee performance.

Conduct employee training programs.

Interview and hire workers.

Interview employees, customers, or others to collect information.

Hire personnel.

Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Manage guest services.

Develop organizational policies or programs.

Direct the compilation of summary sheets that show wager amounts and time played for individual patrons.

Compile operational data.

Notify guests of table vacancies so that waiting patrons can play.

• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• nteracting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Performing for or Working Directly with the Public — Performing for people or dealing directly with the public.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
• Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
• Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
• Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.

Inspected and purchased valuable merchandise and made loans to individuals using tangible property as collateral

Aided the general store manager in directing the day-to-day operations of the store front including training and supervising sales team members

Established essential rapport with customers to promote future account sales and negotiated appropriate sales and loans prices

Displayed impeccable appraisal skill to research and determine approximate value of customer goods, pawn loans, and purchase approvals

When needed worked at the sister company Pay Day Loan Center approving patrons for payday loans and western uninion transactions.

• Acheived top sales within my store each year
• Acheived highest dollar amount in both incoming pawns and pawn redemptions
• Gave small and large colatteral loans each day
• Gave large and small payday loans
• troubleshoot computers when they went down

Troubleshot internet connectivity, cable modems, and e-mail for Cox communications over the phone.

• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
• Recieved award for excellent customer service

Responsible for informing patrons in a gaming establishment about wagering on bingo games and sell bingo cards. Assisted bingo caller by verifying winning cards and paying out winning cards including jackpots that required collecting information for tite 31 purposes. As a bingo caller I would operate equipment that randomly selects the numbers for bingo. Calls out the numbers for a bingo game in a professional manner. Work with floor walkers to verify winning bingo cards. As a cashier I was responsible for maintaing and balancing my till, selling bingo cards and bingo accesories in a timely manner as well as preparing large and small payouts for bingo games.

• Would frequently sell the most bingo cards as both a cashier and a floor walker.

Graduated with a 3.2 GPA with an emphasis on network security and forensics.