Luke Watterson

Motivated by the business outcomes for my clients. I drive results across every aspect of my role from sales and financial management to leading a large and diverse field team.

I have an extensive sales background across multiple industries and I am a highly driven people manager with a focus on leadership, Influence and development.

My current deliverables include -

• Account management
• Project Management and Deployment
• Delivering presentations to Key Stakeholders - Internal and External
• Performance management
• Operations management and procedural compliance
• Goal Setting and performance management
• Coaching, mentoring of Key leadership team
• Driving and delivering client expectations and focuses
• Stakeholder management
• Solution building and strategy execution nationally

I am a highly motivated Business Manager. Focused on driving my SME/Retail sales teams to achieve KPIs and sales budgets of high volume telecommunications business. Through strong leadership, team successioning, and sales coaching, I have created a productive, engaged sales culture within my business.

• Sales coaching
• Team development
• Customer experience management (NPS)
• Community engagement
• Event Management
• Performance management of team and individuals
• Operations management of store processes and compliance
• Visual merchandising
• Setting budgets and targets
• Coaching, mentoring of a large sales team
• Staff motivation and driving sales results
• Team succession planning and developmental goal setting
• Forecasting and setting Quarterly business plans
• Driving positive P/L and Ebitda results
• Fraud and shrinkage management

Span of control: Team of up to 8 senior retail managers and 40 frontline sales associates.

To achieve KPIs and sales budgets of up to 8 high volume retail outlets. Through strong leadership, team successioning, and sales coaching. I built the capability of a high performing and engaged sales teams through time of change in the way of a business merger.

• Strong change management skills to lead a productive team through business and brand changes.
• Working on key behaviours to drive long term and sustainable results.
• To Build productivity through a developmental and people focused culture.
• Mentoring and coaching of team - one on ones and team based activities.
• Training of new employees - on boarding and setting up for success.
• Effective recruitment.
• Forecasting of monthly and quarterly business targets.
• Strong planning and goal setting.
• A high level of business acumen.
• A high level of business acumen.

• Organising sales visits
• Demonstrating/presenting products
• Establishing new business
• Maintaining accurate records
• Reviewing sales performance
• Negotiating contracts

Overlooking the installation of Air conditioning services to commercial and high rise projects in the Sydney area.Span of control:Team of AC duct installers of up to 7 staff.

• Site measure
• Stock and product control
• Oh&s processes and compliance
• Liaise with project management around contract and time variances
• Working with in time constraints of project
• Planning of work to be done
• Quality control
• Staff supervision

Span of control:Training and management of up to 3 apprentices.

Maintenance and project work for Wyong council. Repair and maintenance work for Wyong councils pump work shop.

• Site work
• Project management
• Confined spaces work
• Site measure and quoting
• Working to budgets
• Machine Maintenance
• Tool Maintenance
• Oh&s process and compliance