Marti Nowell

Supports the store manager by implementing business strategies and completing daily store operations. The selling manager is held accountable to drive results by coaching associates effectively which makes for a profitable and high performance sales team. Delivers a Customer First experience while also achieving AEO values and standards.

• Hired as Sales Associate, promoted to Manager In Training after one month.
• Promoted to Selling Manager after being with the company for 7 months.
• Achieved a +17% sales comp when customer traffic was down -17% to last year
• Consistently held a daily sales conversion between 26% and 30%
• Managed a team of 15-20 associates.
• Effective use of technology to enhance customer engagement and drive KPI results. (BOSS, Store to Door, Social Media)
• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs.
• Build effective relationships with associates, peers, and supervisor to build a high performing store team.
• Lead and participate in productive weekly leadership meetings that align with and drive the business strategy.
• Comply with all AEO Inc. Loss Prevention Standards and provide a safe environment for associates and customers.
• Recruit, hire, develop, and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business.
• Maintain 5 S standards (stocked, styled, sized, stickered, sales) on the sales floor, cash wrap, and fitting room ensuring store environment is safe and accessible for employees and customers.
• Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
• Oversees and provides efficiency of all daily operational procedures in accordance with company policies.
• Fluent in POS systems
• Ensured answering all questions and concerns of customers.
• Handled incoming shipment.

Worked as a team member to ensure customers had all their body care needs met and made sure the store was always stocked and visually appealing. Honed in on building personal relationships with customers, while also building product knowledge to ensure customers walked out with the perfect merchandise.

• Greeted customers in timely fashion while quickly determining their needs.
• Recommended products based on customer's preference.
• Responded to customers questions in a prompt and professional manor.
• Built relationships with customers to increase the likelihood of repeat business
• Achieved company conversion and sales goals.
• Completed janitorial duties such as sweeping, mopping, bathroom cleaning, handling broken glass and other standard duties.
• Worked with inventory management to ensure everything was stocked.
• Changed display walls and display tables weekly to the company's standards.

Learned how to effectively be my own boss. Ensured timely delivery and maintained a friendly attitude in order to always make the customer happy with my delivery service.

• Created an efficient and beneficial schedule weekly.
• Handled all business practices such as picking orders, keeping in touch with restaurants and customers, and payment information through the GrubHub Drivers app.
• Accepted 90% of offers to ensure better pay and better scheduling.
• Honed in on time management skills.
• Ensured orders were always correct.

Honed in my customer service skills and sales techniques, resulting in a major impact on business sales and boosting the amount of happy customers. Handled organization of store documents, training, and daily store operations.

• Operated a POS system.
• Described merchandise and services to customers.
• Responded timely to customer's questions and concerns.
• Followed the company's loss prevention policies.
• Set up visually appealing promotional displays.
• Maintained store in clean and neat manner.
• Handled incoming shipment.
• Recommended improvements to store procedures.
• Kept track of stores hourly productivity as well as the daily sales from myself and other associates.
• Managed a team of 10 associates.

The cashier ensured to-go orders were taken and picked up, payments were handled, and that orders were all correct. Light cleaning and food preparation was also involved.

• Operated a cash register.
• Answered the phone which usually handled to-go orders, delivery orders, and customer questions.
• Handled cash and card payments.
• Maintained a friendly attitude in a very fast paced environment.
• Cleaned the Front of House and bathrooms.
• Prepared sub sandwiches and salads.
• Ensured all safety measurements and procedures were followed correctly.

The Hostess/Cashier position was in charge of greeting and sitting guests, taking reservations, and taking to go orders and pick ups. Light cleaning and food preparation was also involved.

• Greeted and sat guests in a timely manor based off a seating chart and based off how many tables servers had.
• Took reservations and created the space and seating arrangements for the reservations.
• Answered the phones and took to-go orders.
• Operated a register and handled customer payments.
• Cleaned menus, swept floors, mopped floors, and cleaned bathrooms.
• Cooked sandwiches, salads, and deserts for customers.

Seasonal Position. Worked as a team member performing cashier duties, product assistance, customer service, and cleaning.

• Guided customers in choosing items that reflected their personal preference.
• Built product knowledge in order to assist customers to the best ability.
• Operated a register to process checks, cash, and card transactions.
• Greeted customer and found out their preferences in a timely manor.
• Cleaned bathrooms and vacuumed floors.
• Ensured product was always stocked.

Graduated 5 months early from Bearden High School.